Articles tagged with: customer satisfaction

Service quality and customer satisfaction: Empirical evidence from the Nepalese banking industry

Shiva Raj Ghimire, Yadav Mani Upadhyaya, Nirdosh Agarwal
Banks and Bank Systems Volume 20 2025, Issue #1

The effect of customer relationship management on customer satisfaction performance in the hotel industry in Jordan

Abdulrahman Al-Kharabsheh
Innovative Marketing Volume 20 2024, Issue #4

Evaluating the influence of advanced analytics on client management systems in UAE telecom firms

Amer Morshed
Innovative Marketing Volume 20 2024, Issue #4

Impact of customer satisfaction on commercial banks in Nepal: Insights from a survey-based study

Yadav Mani Upadhyaya, Shiva Raj Ghimire, Nirdosh Agarwal, Khom Raj Kharel
Banks and Bank Systems Volume 19 2024, Issue #3

Service innovation in telecommunication: The path to customer loyalty through enhanced customer satisfaction

Manoj Kumar Chaudhary, Dinesh Mani Ghimire, Madan Dhungana, Rajesh Kumar Chaudhary, Madhav Adhikari, Shubhechchha Thapa
Innovative Marketing Volume 21 2025, Issue #1

The impact of social ties on customer loyalty: Mediating effects of satisfaction and moderating commitment

Juharsah Juharsah
Innovative Marketing Volume 20 2024, Issue #4

Delighting customers: Evaluating service quality and customer satisfaction of self-checkout users in sports retail

Kavita Ingale, Manisha Paliwal, Suchita Jha, Ghazal Masarrat, Suchitra Kodlekere, Shreya Shedge
Innovative Marketing Volume 20 2024, Issue #3

Impact of electronic customer relationship management on competitive advantage: Mediating role of customer satisfaction in EgyptAir

Abdelrehim Awad, Muhanad Mahmoud
Problems and Perspectives in Management Volume 22 2024, Issue #3

The impact of leadership styles on service quality and customer satisfaction: A comparative analysis between foreign and domestic capital banks in Kosovo

Vrullim Buja, Fidan Qerimi, Arberesha Behluli
Innovative Marketing Volume 18 2022, Issue #3
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