Articles tagged with: responsiveness

Service quality and customer satisfaction: Empirical evidence from the Nepalese banking industry

Shiva Raj Ghimire, Yadav Mani Upadhyaya, Nirdosh Agarwal
Banks and Bank Systems Volume 20 2025, Issue #1

Impact of customer satisfaction on commercial banks in Nepal: Insights from a survey-based study

Yadav Mani Upadhyaya, Shiva Raj Ghimire, Nirdosh Agarwal, Khom Raj Kharel
Banks and Bank Systems Volume 19 2024, Issue #3

The mediating role of perceived value on electronic service quality and customer satisfaction: Evidence from Malaysia

Mohammad Khaleel Okour, Chin Wei Chong, Sarah Abdulraheem Okour, Fadi Abdelfattah
Innovative Marketing Volume 19 2023, Issue #4

Impact of laptop dealer firm’s service quality on customers’ loyalty in Jordan

Al-Harith M. Abu Hussien, Rashad Al Saed, Ahmad A. I. Shajrawi, Ahmad Albloush, Hussam Ali
Innovative Marketing Volume 19 2023, Issue #1

Relationship between e-service quality dimensions and online banking customer satisfaction

K. M. Anwarul Islam, Serajul Islam, Md. Mobarak Karim, Md. Shariful Haque, Tania Sultana
Banks and Bank Systems Volume 18 2023, Issue #1

The impact of perceived service quality on customers’ repurchase intention: Mediation effect of price perception

Omar Salem, Marietta Kiss
Innovative Marketing Volume 18 2022, Issue #4