Around the globe, more emphasis is being placed on environmental sustainability and, as such, many organizations have started to embrace the idea of a paperless working environment, although it is still largely regarded as an idealistic dream. For this research study, the influence of a paperless working environment on the Master of the High Court (Master’s Office), in Cape Town, was investigated through the introduction of its Paperless Estate Administration System (PEAS) and its Paperless Estate Administration System for Trusts (PEAST). The main objective of this research study is to determine the influence of the PEAS and the PEAST on the holistic sustainability of the Master’s Office. A mixed methods approach was followed whereby both quantitative data and qualitative data were collected through means of disseminating questionnaires to employees based at the Master’s Office in Cape Town. Based on the findings made, the PEAS and the PEAST had a positive influence on the sustainability of the Master’s Office in Cape Town, as the time spent on and the expenditure incurred on administrative tasks decreased significantly. Notwithstanding the latter, it was found that the PEAS and the PEAST can still be further enhanced to optimize the sustainability of the Master’s Office in Cape Town.
Keywords: paperless, work environment, high court, administration, office and management technology, Paperless Estate Administration System (PEAS), Paperless Estate Administration System for Trusts (PEAST).
JEL Classification: M10
