Sanjana Brijball Parumasur
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	4 publications
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	1148 downloads
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	1021 views
- 942 Views
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	0 books
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                Role of monitoring and controlling quality in total quality management (TQM)Sanjana Brijball Parumasur , Patsy Govender
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                Technology in a call center: an asset to managing customers and their needs?Devina Oodith , Sanjana Brijball Parumasur
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                Re-establishing the psychological contract as a precursor to employee retentionNelesh Dhanpat , Sanjana Brijball Parumasur
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                Call centre ease of communication in customer service delivery: an asset to managing customers’ needs?Devina Oodith , Sanjana Brijball ParumasurProblems and Perspectives in Management Volume 13, 2015 Issue #2 (spec. issue) pp. 482-494
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