Consumer responses to process and outcome failures in service firms

  • Published October 7, 2008
  • Author(s)
    Tulin Ural
  • Article Info
    Volume 6 2008, Issue #3
  • TO CITE
  • 436 Views
  • 327 Downloads
  • References
    0
  • Tables
    0
  • Figures
    0
Download Preview
Close
Problems and Perspectives in Management
Problems and Perspectives in Management