The role of resistance to change in determining organizational citizenship behavior: Evidence from MSMEs in Indonesia

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Organizational citizenship behavior is vital to the company’s internal control system. This is because individual contributions that exceed role demands in the workplace increase company productivity and efficiency. This study aims to determine the role of resistance to change in moderating the influence of psychological capital and leader-member exchange on organizational citizenship behavior in micro, small, and medium enterprises in Indonesia. This paper uses a quantitative approach, and data collection is carried out through online surveys. The sample comprises 263 managers or owners of micro, small, and medium enterprises in Indonesia. This paper uses panel data; to test the interaction regression of resistance to change as a moderator, it uses the ordinary least squares method. The research results found empirical evidence that psychological capital and leader-member exchange impact increasing organizational citizenship behavior. Other findings show that resistance to change negatively moderates the influence of psychological capital and leader-member exchange on organizational citizenship behavior of Indonesia’s micro, small, and medium enterprises.

Acknowledgment
This study is supported by DPPMP Stikubank University; thanks to DPPMP and all team NGEJUS members.

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    • Figure 1. Empirical research model
    • Table 1. Reliability test
    • Table 2. Test results of multiple linear regression equation analysis
    • Conceptualization
      Tristiana Rijanti, Bambang Suko Priyono
    • Data curation
      Tristiana Rijanti, Askar Yunianto, Rokh Eddy Prabowo
    • Formal Analysis
      Tristiana Rijanti, Askar Yunianto, Bambang Suko Priyono
    • Investigation
      Tristiana Rijanti, Bambang Suko Priyono, Rokh Eddy Prabowo
    • Supervision
      Tristiana Rijanti, Rokh Eddy Prabowo
    • Writing – original draft
      Tristiana Rijanti, Askar Yunianto, Bambang Sudiyatno
    • Writing – review & editing
      Tristiana Rijanti, Bambang Suko Priyono, Rokh Eddy Prabowo
    • Project administration
      Askar Yunianto, Bambang Sudiyatno
    • Resources
      Askar Yunianto, Rokh Eddy Prabowo
    • Visualization
      Askar Yunianto, Bambang Sudiyatno
    • Methodology
      Bambang Suko Priyono, Bambang Sudiyatno
    • Validation
      Bambang Suko Priyono
    • Software
      Rokh Eddy Prabowo, Bambang Sudiyatno