Antecedents and Outcomes of Service Recovery Performance: Insights from an Organisation Post-Corporatisation and Post-Deregulation

Published June 30, 2006
Author(s)
Michel Rod , Janet Carruthers , Nicholas J Ashill
Article Info
Volume 2 2006, Issue #2
TO CITE

589 Views
513 Downloads

References
0
Tables
0
Figures
0

Download Preview

Close

Innovative Marketing

Innovative Marketing

COOKIES
The cookie settings on this website are set to 'allow all cookies' to give you the best experience.

If you continue without changing these settings, you consent to this Read more

Accept