Articles tagged with: service quality

The role of operational innovation and external environment on the relationship between service quality and marketing performance in the hotel business

Abdel Hakim Akhorshaideh, Jassim Al-Gasawneh, Dia Zeglat, Nawras Nusairat, Mahfuz Judeh
Problems and Perspectives in Management Volume 20 2022, Issue #2

Non-financial factors affecting the operational performance of hospitality companies: Evidence from Vietnam

Trung Kien Phan, Thi Hong Thuy Nguyen, Thu Ha Dang, Van Thuan Tran, Kim Ngoc Le
Problems and Perspectives in Management Volume 19 2021, Issue #4

Antecedents and consequences of customer engagement: A case study of Saudi airline industry

Hawazen Alamoudi, Majed Alharthi
Innovative Marketing Volume 17 2021, Issue #3

The role of the sharia banking service quality in creating customers’ satisfaction and happiness (a survey of state-owned sharia banks in Indonesia)

Edy Sulistiyawan, Ubud Salim, Ainur Rofiq, Rofiaty
Banks and Bank Systems Volume 14 2019, Issue #4

Hospital’s competitive advantage through service quality, information systems and Islamic work ethics

Yanneri Elfa Kiswara Rahmantya, Ubud Salim, Djumahir, Atim Djazuli
Problems and Perspectives in Management Volume 17 2019, Issue #2

Commitment: a ‘contagious’ feeling between employees and customers in banking sector

Bilal Bourkha, Younes Belfellah, Victor Nasser Harkat
Geopolitics under Globalization Volume 1 2017, Issue #2

An analytical study on logistics outsourcing impact on logistical service quality in supply chains (case study: industrial enterprises of Sumy region)

Olena Bilovodska, Nataliia Gaidabrus, Daria Ruban
Problems and Perspectives in Management Volume 15 2017, Issue #3

A study on the effect of service quality on customer loyalty and corporate performance in financial industry

Chia-Ming Liu, Tsung-Yuan Wang
Problems and Perspectives in Management Volume 15 2017, Issue #2 (cont. 2)
<<12