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  • Issue #4
  • Optimizing dormant account management in UAE banking: Legal gaps and proposed reforms

Optimizing dormant account management in UAE banking: Legal gaps and proposed reforms

  • Received September 9, 2024;
    Accepted November 21, 2024;
    Published December 9, 2024
  • Author(s)
    Link to ORCID Index: https://orcid.org/0009-0005-3649-430X
    Abdelrehim Awad
    ORCID Researcher ID ,
    Link to ORCID Index: https://orcid.org/0000-0002-5981-790X
    Nada Zuhair Al‐fil
    ORCID ,
    Link to ORCID Index: https://orcid.org/0000-0003-1139-2495
    Khalid Mohamed Dganni
    ORCID ,
    Link to ORCID Index: https://orcid.org/0000-0002-9073-7254
    Ahmed Moustafa Aldabousi
    ORCID ,
    Link to ORCID Index: https://orcid.org/0000-0002-9253-2535
    Muayad Ahmad Obeidat
    ORCID
  • DOI
    http://dx.doi.org/10.21511/bbs.19(4).2024.10
  • Article Info
    Volume 19 2024, Issue #4, pp. 124-135
  • TO CITE АНОТАЦІЯ
  • 1072 Views
  • 619 Downloads

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License

The management of dormant accounts and unclaimed balances is a pressing challenge in the banking sector of the United Arab Emirates (UAE), particularly given the complex regulatory landscape. This study analyzes 150 dormant accounts across five major UAE banks (Emirates NBD, First Abu Dhabi Bank, Dubai Islamic Bank, Sharjah Islamic Bank, and Abu Dhabi Commercial Bank) and identifies gaps in the legal framework, including the absence of clear definitions and handling of non-monetary assets.
The study investigates the legal framework governing dormant accounts, specifically focusing on the Dormant Accounts System No. 1 of 2020. The results highlight critical issues, including the lack of clear timelines for transferring unclaimed balances and inconsistencies in communication protocols for notifying account holders. Furthermore, the study emphasizes the need for standardized practices across financial institutions in the UAE.
To address these challenges, the study proposes legislative amendments to improve asset management and consumer protection. Key recommendations include establishing standardized definitions, implementing automated tracking systems for dormant accounts, and integrating dormant balances into social welfare programs to enhance public trust. These reforms could significantly improve operational efficiency and legal clarity in the UAE banking sector, contributing to a more transparent and effective management of dormant accounts and unclaimed balances.

Acknowledgments
The authors are thankful to the Deanship of Graduate Studies and Scientific Research at the University of Bisha for supporting this work through the Fast-Track Research Support Program.

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  • PAPER PROFILE
  • AUTHORS CONTRIBUTIONS
  • FIGURES
  • TABLES
  • REFERENCES
  • Keywords
    asset management, banking regulations, consumer protection, dormant accounts, financial assets, legal framework, regulatory compliance, unclaimed balances
  • JEL Classification (Paper profile tab)
    G21, K22, E58, M10
  • References
    21
  • Tables
    2
  • Figures
    0
    • Table 1. Summary of regulatory gaps and recommendations
    • Table A1. List of major governmental and commercial banks in the UAE
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    • Conceptualization
      Abdelrehim Awad, Nada Zuhair Al‐fil, Khalid Mohamed Dganni, Ahmed Moustafa Aldabousi, Muayad Ahmad Obeidat
    • Data curation
      Abdelrehim Awad, Nada Zuhair Al‐fil, Khalid Mohamed Dganni, Ahmed Moustafa Aldabousi, Muayad Ahmad Obeidat
    • Methodology
      Abdelrehim Awad, Nada Zuhair Al‐fil, Khalid Mohamed Dganni, Ahmed Moustafa Aldabousi
    • Project administration
      Abdelrehim Awad
    • Resources
      Abdelrehim Awad
    • Supervision
      Abdelrehim Awad, Ahmed Moustafa Aldabousi
    • Writing – original draft
      Abdelrehim Awad, Nada Zuhair Al‐fil, Khalid Mohamed Dganni, Ahmed Moustafa Aldabousi, Muayad Ahmad Obeidat
    • Writing – review & editing
      Abdelrehim Awad, Nada Zuhair Al‐fil, Khalid Mohamed Dganni, Ahmed Moustafa Aldabousi, Muayad Ahmad Obeidat
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    Acknowledgment
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