Stimuli to adopt e-government services during Covid-19: Evidence from Vietnam

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The goal of this study is to ascertain the critical elements affecting public acceptance and readiness to advocate electronic government services in Vietnam. An online survey was conducted among Vietnamese citizens. The chosen respondents had experience with e-government services. The analysis was utilized with the data gathered from 316 clean and legitimate responses. PLS-SEM analytic techniques and the SmartPLS program were adopted to execute analyzing processes. The findings indicate that three essential factors influenced the adoption of e-government services: (i) perceived service value, (ii) citizen e-empowerment, and (iii) fear of Covid-19. The perceived value of services, fear of Covid-19, and acceptance of e-government services all have a beneficial effect on citizen intention to recommend e-public services. This study suggested three practical implications: (a) leveraging the challenges of Covid-19 pandemic is to promote e-government services; (b) enhancing public service quality and informational quality is critical and vital to adopting e-government services, and (c) promoting citizen e-empowerment, outcomes, values, self-responsibility, and working procedures of e-public services to all citizens is necessary.

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    • Figure 1. Research model
    • Figure 2. Modeling results
    • Table 1. Demographical analysis (n = 316)
    • Table 2. Internal consistency reliability and convergent validity
    • Table 3. Discriminant validity
    • Table 4. R2, Q2, SRMR
    • Table 5. Hypotheses testing
    • Conceptualization
      Hai Ninh Nguyen, Manh Dung Tran
    • Data curation
      Hai Ninh Nguyen
    • Formal Analysis
      Hai Ninh Nguyen, Manh Dung Tran
    • Investigation
      Hai Ninh Nguyen
    • Software
      Hai Ninh Nguyen
    • Validation
      Hai Ninh Nguyen
    • Visualization
      Hai Ninh Nguyen
    • Writing – original draft
      Hai Ninh Nguyen
    • Writing – review & editing
      Hai Ninh Nguyen, Manh Dung Tran
    • Methodology
      Manh Dung Tran
    • Project administration
      Manh Dung Tran
    • Supervision
      Manh Dung Tran