Augmented reality and consumer behavior in Jordan’s telecom sector: Cultural and technological determinants

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Type of the article: Research Article

Abstract
In the context of ongoing digital transformation, augmented reality is increasingly reshaping consumer-brand interactions, particularly in marketing domains. This paper aims to investigate how augmented reality improves consumer interactivity, brand awareness, and purchasing behavior in Jordan’s telecom industry. Selected by stratified random sampling, the 481 participants were subscribers of Jordanian telecom. They were qualified based on their expertise utilizing augmented reality capabilities in telecom mobile apps and reflected different age and gender groupings.
AMOS-based Structural Equation Modeling was used to validate the conceptual model. The results illustrate that augmented reality adoption greatly influences brand awareness (β = 0.60, p < 0.001) and consumer interaction (β = 0.55, p < 0.001). Adoption is influenced positively by technological readiness (β = 0.35, p = 0.020) and infrastructure support (β = 0.40, p = 0.010), and is negatively influenced by concerns related to cybersecurity (β = –0.20, p = 0.045). Cultural alignment strongly moderates augmented reality strategy effectiveness (β = 0.38, p = 0.025). Besides, brand recognition (β = 0.45, p < 0.001) and consumer engagement (β = 0.50, p < 0.001) have extremely high correlations with consumer purchase intention.
The findings suggest that Jordan’s telecom industry should integrate augmented reality content with local cultural norms to generate confidence, tighten cybersecurity protocols to lessen consumer resistance, and upgrade digital infrastructure for smooth augmented reality experiences. These coordinated initiatives are needed to increase consumer engagement and augmented reality branding in digital markets.

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    • Figure 1. Conceptual framework
    • Table 1. Demographic information of respondents (N=481)
    • Table 2. Descriptive statistics
    • Table 3. Reliability analysis
    • Table 4. Correlation matrix
    • Table 5. Model fit indices
    • Table 6. Path coefficients
    • Conceptualization
      Hanadi A. Salhab
    • Data curation
      Hanadi A. Salhab
    • Formal Analysis
      Hanadi A. Salhab
    • Funding acquisition
      Hanadi A. Salhab
    • Investigation
      Hanadi A. Salhab
    • Methodology
      Hanadi A. Salhab
    • Resources
      Hanadi A. Salhab
    • Software
      Hanadi A. Salhab
    • Visualization
      Hanadi A. Salhab
    • Writing – original draft
      Hanadi A. Salhab
    • Writing – review & editing
      Hanadi A. Salhab