Augmented reality and consumer behavior in Jordan’s telecom sector: Cultural and technological determinants
-
DOIhttp://dx.doi.org/10.21511/im.21(3).2025.08
-
Article InfoVolume 21 2025, Issue #3, pp. 103-116
- 19 Views
-
9 Downloads
This work is licensed under a
Creative Commons Attribution 4.0 International License
Type of the article: Research Article
Abstract
In the context of ongoing digital transformation, augmented reality is increasingly reshaping consumer-brand interactions, particularly in marketing domains. This paper aims to investigate how augmented reality improves consumer interactivity, brand awareness, and purchasing behavior in Jordan’s telecom industry. Selected by stratified random sampling, the 481 participants were subscribers of Jordanian telecom. They were qualified based on their expertise utilizing augmented reality capabilities in telecom mobile apps and reflected different age and gender groupings.
AMOS-based Structural Equation Modeling was used to validate the conceptual model. The results illustrate that augmented reality adoption greatly influences brand awareness (β = 0.60, p < 0.001) and consumer interaction (β = 0.55, p < 0.001). Adoption is influenced positively by technological readiness (β = 0.35, p = 0.020) and infrastructure support (β = 0.40, p = 0.010), and is negatively influenced by concerns related to cybersecurity (β = –0.20, p = 0.045). Cultural alignment strongly moderates augmented reality strategy effectiveness (β = 0.38, p = 0.025). Besides, brand recognition (β = 0.45, p < 0.001) and consumer engagement (β = 0.50, p < 0.001) have extremely high correlations with consumer purchase intention.
The findings suggest that Jordan’s telecom industry should integrate augmented reality content with local cultural norms to generate confidence, tighten cybersecurity protocols to lessen consumer resistance, and upgrade digital infrastructure for smooth augmented reality experiences. These coordinated initiatives are needed to increase consumer engagement and augmented reality branding in digital markets.
- Keywords
-
JEL Classification (Paper profile tab)M31, O33, L86
-
References53
-
Tables6
-
Figures1
-
- Figure 1. Conceptual framework
-
- Table 1. Demographic information of respondents (N=481)
- Table 2. Descriptive statistics
- Table 3. Reliability analysis
- Table 4. Correlation matrix
- Table 5. Model fit indices
- Table 6. Path coefficients
-
- Ahmed, A. K., Nahar, H. M., & Manajrah, M. M. N. (2023). Effect of social media on shaping the agenda of the communicator in the Jordanian TV channels. Middle East Journal of Communication Sciences, 3(2), 1-40.
- Aisyah, M. (2023). The impact of a regional brand ambassador and social media advertising on brand trust and brand loyalty of Lazada in Indonesia. International Journal of Data and Network Science, 7(4), 1929-1940.
- Akinade, A. O., Adepoju, P. A., Ige, A. B., & Afolabi, A. I. (2025). Cloud security challenges and solutions: A review of current best practices.
- Alajlan, R., Alhumam, N., & Frikha, M. (2023). Cybersecurity for blockchain-based IoT systems: A review. Applied Sciences, 13(13), 7432.
- Aldaihani, F. (2023). From physical to virtual: The impact of mixed reality technologies on students’ engagement in Kuwait universities using structural equation modeling. International Journal of Data and Network Science, 7(2), 523-532.
- Ali, H., & Morshed, A. (2024). Augmented reality integration in Jordanian fast-food apps: Enhancing brand identity and customer interaction amidst digital transformation. Journal of Infrastructure, Policy and Development, 8(5), 3856.
- Al-Muntasir, M. (2022). The phenomenon of information flow from traditional and new media about the Corona pandemic from the perspective of newly graduated media professionals in Yemen. Middle East Journal of Communication Sciences, 2(2), 1-20.
- Ashal, N., & Morshed, A. (2024). Balancing data-driven insights and human judgment in supply chain management: The role of business intelligence, big data analytics, and artificial intelligence. Journal of Infrastructure, Policy and Development, 8(6), 3941.
- Barta, S., Gurrea, R., & Flavián, C. (2025). Augmented reality experiences: Consumer-centered augmented reality framework and research agenda. Psychology & Marketing, 42(2), 634-650.
- Bindewari, S., Raghav, A., & Tiwari, R. (2025). Introduction of cyber security with metaverse: Challenges and applications. In Exploring the Metaverse (pp. 139-164).
- Cho, M., Ko, E., & Jung, H. (2024). Virtual reality luxury fashion show: How imaginary space influences brand word of mouth. International Journal of Advertising, 1-20.
- Dinçkol, D., Ozcan, P., & Zachariadis, M. (2023). Regulatory standards and consequences for industry architecture: The case of UK Open Banking. Research Policy, 52(6), 104760.
- Dwivedi, Y. K., Hughes, L., Ismagilova, E., Aarts, G., Coombs, C., Crick, T., Duan, Y., Dwivedi, R., Edwards, J., & Eirug, A. (2021). Artificial Intelligence (AI): Multidisciplinary perspectives on emerging challenges, opportunities, and agenda for research, practice and policy. International Journal of Information Management, 57, 101994.
- Farrukh Shahzad, M., Liu, H., & Zahid, H. (2025). Industry 4.0 technologies and sustainable performance: Do green supply chain collaboration, circular economy practices, technological readiness and environmental dynamism matter? Journal of Manufacturing Technology Management, 36(1), 1-22.
- Ghosh, A., & Jha, M. (2025). Exploring viewers’ engagement with advertisements on over-the-top (OTT) platforms: A systematic literature review. In Sinha, M., Bhandari, A., Priya, S. S., & Kabiraj, S. (Eds.), Marketing Intelligence, Part B (pp. 195-232). Emerald Publishing Limited.
- Hähnel, M. (2025). Ethical challenges and solutions in AI-driven medical data management: A focus on distributed machine learning. Discover Artificial Intelligence, 5(1), 53.
- Jha, A., & Singh, S. R. (2025). Bridging the divide: Capacity building for AI adoption in developing countries. In AI Strategies for Social Entrepreneurship and Sustainable Economic Development (pp. 133-150). IGI Global.
- Jreissat, E. R., Khrais, L. T., Salhab, H., Ali, H., Morshed, A., & Dahbour, S. (2024). An in-depth analysis of consumer preferences, behavior shifts, and barriers impacting IoT adoption: Insights from Jordan’s telecom industry. Applied Mathematics and Information Sciences, 18(2), 271-281.
- Khan, O. Q. (2023). The impact of augmented reality (AR) on digital marketing. Graduate Journal of Pakistan Review (GJPR), 3(2), 65-74.
- Krishna, B., Krishnan, S., & Sebastian, M. P. (2025). Understanding the process of building institutional trust among digital payment users through national cybersecurity commitment trustworthiness cues: A critical realist perspective. Information Technology & People, 38(2), 714-756.
- La Rosa, A., & Johnson Jorgensen, J. (2021). Influences on consumer engagement with sustainability and the purchase intention of apparel products. Sustainability, 13(19), 10655.
- Lamba, A. K., & Pal, S. (2025). Metaverse security, privacy issues and cyber security opportunities & challenges. In Exploring the Metaverse (pp. 123-138).
- Le Mouélic, S., Paquier-Berthelot, C., Verney, A., Walter, P., Caravaca, G., Daret, A., & Bostal, M. (2025). 3D imaging of the Bayeux Tapestry using photogrammetry and integration into virtual reality: Results of a feasibility test. Journal of Cultural Heritage, 71, 211-216.
- Mahmoud, A. B., Fuxman, L., Asaad, Y., & Solakis, K. (2025). Exploring new realms or losing touch? Assessing public beliefs about tourism in the metaverse–a big-data approach. International Journal of Contemporary Hospitality Management, 37(4), 1384-1420.
- Mardatillah, A., Angraini, L. M., & Yuliani, S. (2024). Enhancing marketing performance in batik Malay industry: Optimization competitive advantage by leveraging augmented reality marketing. Cogent Business & Management, 11(1), 2431187.
- Meng, Q., Yan, Z., Abbas, J., Shankar, A., & Subramanian, M. (2025). Human–computer interaction and digital literacy promote educational learning in pre-school children: Mediating role of psychological resilience for kids’ mental well-being and school readiness. International Journal of Human–Computer Interaction, 41(1), 16-30.
- Morshed, A. (2024a). Assessing the economic impact of IFRS adoption on financial transparency and growth in the Arab Gulf countries. Economies, 12(8), 209.
- Morshed, A. (2024b). Strategic working capital management in Polish SMEs: Navigating risk and reward for enhanced financial performance. Investment Management and Financial Innovations, 21(2), 116-130.
- Morshed, A., Maali, B., Ramadan, A., Ashal, N., Zoubi, M., & Allahham, M. (2024). The impact of supply chain finance on financial sustainability in Jordanian SMEs. Uncertain Supply Chain Management, 12(4), 2767-2776.
- Morshed, A., Ramadan, A., Maali, B., Khrais, L. T., & Baker, A. A. R. (2024). Transforming accounting practices: The impact and challenges of business intelligence integration in invoice processing. Journal of Infrastructure, Policy and Development, 8(6), 4241.
- Nair, A. J., Manohar, S., Mittal, A., & Chaudhry, R. (2024). Unleashing digital frontiers: Bridging realities of augmented reality, virtual reality, and the metaverse. In The Metaverse Dilemma: Challenges and Opportunities for Business and Society (pp. 85-112).
- Nascimento, J., & Loureiro, S. M. C. (2024). Boosting heritage recommendations through awe and augmented reality. International Journal of Contemporary Hospitality Management, 36(4), 1356-1375.
- Nkukpornu, A., Nkukpornu, E., & Adom, K. (2025). Entrepreneurial marketing strategies: The case of Ghanaian artisans in Suame Magazine. In Marketing in Developing Nations (pp. 75-85).
- Oreqat, A. (2021). The degree of satisfaction of Facebook users about its features, usage motives and achieved gratifications: An applied study on students of the Faculty of Mass Communication at the Middle East University. Middle East Journal of Communication Sciences, 1(1), 65-74.
- Parekh, P., Patel, S., Patel, N., & Shah, M. (2020). Systematic review and meta-analysis of augmented reality in medicine, retail, and games. Visual Computing for Industry, Biomedicine, and Art, 3(1), 21.
- Peng, Y., Ahmad, S. F., Ahmad, A. Y. B., Al Shaikh, M. S., Daoud, M. K., & Alhamdi, F. M. H. (2023). Riding the waves of artificial intelligence in advancing accounting and its implications for sustainable development goals. Sustainability, 15(19), 14165.
- Ramadan, A., & Morshed, A. (2024). Optimizing retail prosperity: Strategic working capital management and its impact on the global economy. Journal of Infrastructure, Policy and Development, 8(5), 3827.
- Roggeveen, A. L., Grewal, D., Karsberg, J., Noble, S. M., Nordfält, J., Patrick, V. M., Schweiger, E., Soysal, G., Dillard, A., & Cooper, N. (2021). Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies. Journal of Retailing, 97(1), 81-98.
- Salhab, H., Zoubi, M., Khrais, L. T., Estaitia, H., Harb, L., Al Huniti, A., & Morshed, A. (2025). AI-driven sustainable marketing in Gulf Cooperation Council retail: Advancing SDGs through smart channels. Administrative Sciences, 15(1), 20.
- Samira, Z., Weldegeorgise, Y. W., Osundare, O. S., Ekpobimi, H. O., & Kandekere, R. C. (2024). API management and cloud integration model for SMEs. Magna Scientia Advanced Research and Reviews, 12(1), 78-99.
- Sehnem, S., Junges, I., Soares, S. V., & Maganda, A. (2025). Reconciling the efficiency of Industry 4.0 and circular economy with the human empowerment of lean: Unraveling the challenges and opportunities of integration. Social Responsibility Journal.
- Sethi, S. S., & Sharma, P. (2025). Industry augmented reality along with artificial intelligence: Developments, resources, and possible concerns. In Dixit, S., Maurya, M., Jain, V., & Subramaniam, G. (Eds.), Artificial Intelligence-Enabled Businesses (1st ed., pp. 311-332).
- Shaikh, F. N. A. (2024). Business ethics-strategic performance linkage: Evidence from Jordan. International Journal of Business Innovation and Research, 34(2), 258-276.
- Shiyyab, F. S., & Morshed, A. Q. (2024). The impact of credit risk mitigation on the profits of investment deposits in Islamic banks. In Islamic Finance: New Trends in Law and Regulation (pp. 117-129).
- Song, L., Liu, L., Yang, Z., & Tso, K. F. (2025). How does binge-watching behavior affect advertising and video-on-demand platforms? Ad intrusiveness, irritation and attitudes via the psychological reactance theory lens. Journal of Advertising Research, 65(1), 4-33.
- Taqa, S. B. A. (2025). The mediating role of remote communication on the relationship between electronic human resource management practices and organizational performance in Iraqi commercial banks. Middle East Journal of Communication Sciences, 5(1).
- Teece, D. J. (2025). The multinational enterprise, capabilities, and digitalization: Governance and growth with world disorder. Journal of International Business Studies, 56(1), 7-22.
- Turner, C. (2022). Augmented reality, augmented epistemology, and the real-world web. Philosophy & Technology, 35(1), 19.
- Ulutaş, N. K., Durmaz, M. E., Elbuğa, N., Sezgin, S., Kaya, K., & İsmailoğulları, B. (2025). The use of augmented reality (AR), virtual reality (VR), and artificial intelligence (AI) in language education: A systematic literature review. In Reimagining Intelligent Computer-Assisted Language Education (pp. 401-430).
- Walunj, V., Rajaraman, V., Dutta, J., & Sharma, A. (2025). Integrating crypto-based payment systems for data marketplaces: Enhancing efficiency, security, and user autonomy. In Patil, V. T., Krishnan, R., & Shyamasundar, R. K. (Eds.), Information Systems Security (Vol. 15416, pp. 443-452).
- Yadav, M., Pandey, A., Sharma, P., & Hung, T. H. (2025). Building brand experiences in the metaverse: Creating immersive brand experiences that align with agile marketing principles. In Digital Transformation Initiatives for Agile Marketing (pp. 435-454).
- Yap, C. S., Keling, W., Ho, P. L., & Omar, Q. (2025). Technology readiness of farmers in Sarawak: The effect of gender, age, and educational level. Information Development, 41(1), 37-47.
- Ye, H., Hu, Z., Yin, R., Boyko, T. D., Liu, Y., Li, Y., Li, C., Lu, A., & Li, Y. (2025). Electron transfer at birnessite/organic compound interfaces: Mechanism, regulation, and two-stage kinetic discrepancy in structural rearrangement and decomposition. Geochimica et Cosmochimica Acta, 388, 253-267.