Digital marketing management in Ukrainian SMEs: Tools, barriers and strategic readiness for transformation
-
Received November 24, 2025;Accepted March 19, 2026;Published April 15, 2026
-
Author(s)Anastasiia MostovaLink to ORCID Index: https://orcid.org/0000-0002-3998-3441
,
Liudmyla BatsenkoLink to ORCID Index: https://orcid.org/0000-0003-2859-4448
,
Inna ArakelovaLink to ORCID Index: https://orcid.org/0000-0001-9582-793X
,
Roman HaleninLink to ORCID Index: https://orcid.org/0000-0002-0609-0102
,
Nataliia KlietsovaLink to ORCID Index: https://orcid.org/0000-0003-4910-8912
,
Valeriia BaranovaLink to ORCID Index: https://orcid.org/0000-0002-8163-881X
,
Anastasiia Krasovska
-
DOIhttp://dx.doi.org/10.21511/im.22(2).2026.05
-
Article InfoVolume 22 2026, Issue #2, pp. 55-70
- TO CITE АНОТАЦІЯ
- 19 Views
-
2 Downloads
This work is licensed under a
Creative Commons Attribution 4.0 International License
Type of the article: Research Article
Abstract
This study examines the state of digital marketing management among small and medium-sized enterprises (SMEs) in Ukraine under conditions of prolonged economic instability and wartime disruption. This paper aims to assess the level of digital marketing tool adoption, identify key organizational barriers, and examine how firm-level characteristics influence strategic readiness for digital transformation among Ukrainian SMEs. The study is based on a structured quantitative survey conducted in 2024 among 100 owners and managers of Ukrainian SMEs operating in the service, trade, and manufacturing sectors across several regions of Ukraine affected by differing levels of full-scale wartime disruption, with data analyzed using descriptive statistics and correlation analysis.
The research results show that the basic digital tools are widely adopted, with 98% of SMEs having a website and 79% using online marketplaces for sales, including enterprises from manufacturing, trade, and service sectors. At the same time, the adoption of advanced marketing management tools remains limited: only 19% of enterprises report regular use of CRM systems, 25% use marketing analytics tools, and merely 1% apply email marketing on a regular basis. Strategic digital planning is also weak, as only 11% of surveyed SMEs have a structured digital marketing strategy and 7% report having an SMM strategy. Digital skills among marketing personnel are assessed as low or moderate, with only 15% of respondents indicating a high level of digital competence among staff.
Based on correlation analysis, the findings indicate that digital marketing transformation among Ukrainian SMEs is constrained primarily by organizational and human capital limitations rather than firm size or financial performance, underscoring the need for targeted national support programs to enhance strategic digital capabilities.
- Keywords
-
JEL Classification (Paper profile tab)M31, M15, L26
-
References55
-
Tables2
-
Figures1
-
- Figure 1. Correlation matrix between digital marketing variables (X) and firm characteristics
-
- Table 1. Descriptive statistics for digital marketing tool adoption among Ukrainian SMEs
- Table A1. Questionnaire for online survey to assess digital marketing adoption by SMEs in Ukraine
-
- Abbasi, A. G., Abdul Rahim, N. F., Wu, H., Iranmanesh, M., & Keong, B. N. C. (2022). Determinants of SMEs’ social media marketing adoption: Competitive industry as a moderator. SAGE Open, 12(1).
- Bruce, E., Shurong, Z., Ying, D., Yaqi, M., Amoah, J., & Egala, S. B. (2023). The effect of digital marketing adoption on SMEs’ sustainable growth: Empirical evidence from Ghana. Sustainability, 15(6), 4760.
- Bubenets, I., Olinichenko, K., & Khrystenko, S. (2025). Marketing activities of enterprises in the digitalization era: A practical perspective. Problems of Modern Transformations. Series: Economics and Management, 17.
- Chaffey, D., & Ellis-Chadwick, F. (2019). Digital marketing: Strategy, implementation and practice (6th ed.). Pearson.
- Cioppi, M., Curina, I., Francioni, B., & Savelli, E. (2023). Digital transformation and marketing: A systematic and thematic literature review. Italian Journal of Marketing, 2, 207-288.
- Coman, C., Popica, M. M., & Rezeanu, C.-I. (2020). The adoption of digital marketing by SMEs entrepreneurs. In Advances in Intelligent Systems and Computing (pp. 431-441). Springer.
- Dianta, I. A., Sinaga, H. R., Wicaksono, J., & Zusrony, E. (2025). The impact of digital marketing adoption on sustainable growth mediated by firm performance: An empirical study of SMEs. Jurnal Informatika Ekonomi Bisnis [Journal of Business Economics Informatics], 7(4), 811-815.
- Dwivedi, Y. K., Ismagilova, E., Hughes, D. L., Carlson, J., Filieri, R., Jacobson, J., & Wamba, S. F. (2021). Setting the future of digital and social media marketing research: Perspectives and research propositions. International Journal of Information Management, 59, 102168.
- Fu, C.-J., Silalahi, A. D. K., Yang, L.-W., & Eunike, I. J. (2024). Advancing SME performance: A novel application of the technological–organizational–environment framework in social media marketing adoption. Cogent Business & Management, 11(1), 1-25.
- Gao, J., Siddik, A. B., Khawar Abbas, S., Hamayun, M., Masukujjaman, M., & Alam, S. S. (2023). Impact of e-commerce and digital marketing adoption on the financial and sustainability performance of MSMEs during the COVID-19 pandemic: An empirical study. Sustainability, 15(2), 1594.
- Ghauri, P., & Grønhaug, K. (2005). Research methods in business studies (3rd ed.). Pearson Education.
- Guo, H., Yang, Z., Huang, R., & Guo, A. (2020). The digitalization and public crisis responses of small and medium enterprises: Implications from a COVID-19 survey. Frontiers of Business Research in China, 14, 19.
- Hinings, B., Gegenhuber, T., & Greenwood, R. (2018). Digital innovation and transformation: An institutional perspective. Information and Organization, 28(1), 52-61.
- Holovachov, I. A. (2023). Enterprise digital marketing strategies. International Scientific Journal “Internauka”. Series: Economic Sciences, 2, 95-100.
- International Telecommunication Union. (2021). Digital skills development – Ukraine: Good practice case study.
- Jadhav, G. G., Gaikwad, S. V., & Bapat, D. (2023). A systematic literature review: Digital marketing and its impact on SMEs. Journal of Indian Business Research, 15(1), 76-91.
- Kabanova, O., Yeremieieva, A., & Us, M. (2024). Social media as a digital marketing tool: A study of current trends and approaches. Aktualni problemy ekonomiky [Current economic issues], 5.
- Kovalchuk, S., Arefieva, O., Shevchenko, A., Kononov, O., & Subachov, M. (2023). The use of digital marketing technologies in commercial activity to increase enterprises’ value in COVID-19 conditions. Revista de la Universidad del Zulia [Journal of the University of Zulia], 14(40), 506-522.
- Kraus, S., Durst, S., Ferreira, J. J., Veiga, P., Kailer, N., & Weinmann, A. (2022). Digital transformation in business and management research: An overview of the current status quo. International Journal of Information Management, 63, 102466.
- Krymska, A. (2025). Using social media to build a digital marketing strategy for small businesses. In Proceedings of the International Conference on Next-Generation Innovations and Sustainability 2025. Futurity Research Publishing.
- Kumar, V., & Pansari, A. (2016). Competitive advantage through engagement. Journal of Marketing, 53(4), 497-514.
- Liu, D., Chen, S., & Chou, T. (2011). Resource fit in digital transformation: Lessons learned from the CBC Bank global e-banking project. Management Decision, 49(10), 1728-1742.
- Malhotra, N. K., Nunan, D., & Birks, D. F. (2020). Marketing research: An applied approach (5th ed.). Pearson Education.
- Munna, A. S., Shaikh, M. S. I., & Kazi, B. U. (2023). Impact of digital marketing tools and methods on SMEs and proposed recommendations. University of Wales Trinity Saint David Repository.
- Oklander, M., Yashkina, O., Zlatova, I., Cicekli, I., & Letunovska, N. (2024). Digital marketing in the survival and growth strategies of small and medium-sized businesses during the war in Ukraine. Marketing and Management of Innovations, 15(1), 15-28.
- O’Neill, S. (2023). An exploratory study of digital marketing implementation by SMEs in the West of Ireland during the COVID-19 pandemic (Master’s thesis, Technological Higher Education Association). THEA Repository.
- Palii, V., & Palii, Y. (2024). Digital technologies for effective SME marketing during crisis periods. Tsyfrova ekonomika ta ekonomichna bezpeka {Digital economics and economic security], 5(14), 265-270.
- Payoneer. (2023). Business in times of war: A Ukrainian perspective.
- Petropoulou, A., Angelaki, E., Rompogiannakis, I., Passas, I., Garefalakis, A., & Thanasas, G. (2024). Digital transformation in SMEs: Pre- and post-COVID-19 era: A comparative bibliometric analysis. Sustainability, 16(23), 10536.
- Peter, M. K., & Dalla Vecchia, M. (2020). The digital marketing toolkit: A literature review for the identification of digital marketing channels and platforms. In New trends in business information systems and technology (pp. 251-265). Springer.
- Pradhan, P., Nigam, D., & Tiwari, C. K. (2018). Digital marketing and SMEs: An identification of research gap via archives of past research. Journal of Internet Banking and Commerce, 23(1).
- Prodius, O. I., & Donetskova, V. A. (2022). Digital marketing tools in comprehensive promotion. Economic Journal of Odessa Polytechnic University, 1(19), 56-63.
- Proietti, S., & Magnani, R. (2025). Assessing AI adoption and digitalization in SMEs: A framework for implementation [Preprint]. arXiv.
- Rydzewska, A., & Szwajca, D. (2024). Cutting-edge digital tools in the area of marketing communication and sales used by SMEs versus economic results: Evidence from Poland. European Research Studies Journal, 27(4), 109-134.
- Saunders, M., Lewis, P., & Thornhill, A. (2016). Research methods for business students (7th ed.). Pearson Education Limited.
- Sharabati, A.-A. A., Ali, A. A. A., Allahham, M. I., Hussein, A. A., Alheet, A. F., & Mohammad, A. S. (2024). The impact of digital marketing on the performance of SMEs: An analytical study in light of modern digital transformations. Sustainability, 16(19), 8667.
- Pellegrino, A., & Abe, M. (2023). Leveraging social media for SMEs: Findings from a bibliometric review. Sustainability, 15(8), 7007.
- Reshetnyak, O. I., Bielikova, N. V., Yurchenko, O. K., & Kalashnikova, K. Yu. (2024). Features of the processes of digitalization of small and medium-sized businesses in Ukraine. BIZNESINFORM [Business Inform], 6, 79-93.
- Rialti, R., Zollo, L., Ferraris, A., & Alon, I. (2020). Big data analytics capabilities and performance: Evidence from a moderated multi-mediation model. Technological Forecasting and Social Change, 149, 119781.
- Saura, J. R., Palacios-Marqués, D., & Ribeiro-Soriano, D. (2023). Digital marketing in SMEs via data-driven strategies: Reviewing the current state of research. Journal of Small Business Management, 61(3), 1278-1313.
- Shpak, N. O., & Hrabovych, I. V. (2021). Tendencies in the development of enterprise marketing instrumentarium in the context of digitalization. Business Inform, 9, 259-265.
- Shymanska, V., & Bondarchuk, N. (2022). Analysis of marketing opportunities for the use of online channels to promote Ukrainian SMEs’ products to foreign markets. Economic Management and Analysis, 1(99), 49-56.
- Suroso, A., & Rafinda, A. (2021). Motivation of SME adopt digital marketing. International Journal of Innovation, Creativity and Change, 15(9), 696-710.
- Su, J., Zhang, Y., & Wu, X. (2023). How market pressures and organizational readiness drive digital marketing adoption strategies’ evolution in small and medium enterprises. Technological Forecasting and Social Change, 193, 122655.
- Taiminen, H. M., & Karjaluoto, H. (2015). The usage of digital marketing channels in SMEs. Journal of Small Business and Enterprise Development, 22(4), 633-651.
- Thaha, A. R., Maulina, E., Muftiadi, R. A., & Alexandri, M. B. (2021). Digital marketing and SMEs: A systematic mapping study. Library Philosophy and Practice, 5113.
- Ugolkova, O. (2021). Digital marketing and social networks. Menedzhment ta pidpryiemnytstvo v Ukraini: etapy stanovlennia i problemy rozvytku [Management and entrepreneurship in Ukraine: stages and problems of development], 3(1), 146-152.
- United Nations Development Programme. (2024a). Assessment of the impact of the war on micro, small and medium-sized enterprises in Ukraine.
- United Nations Development Programme. (2024b). Business survey in Ukraine: December 2023 – January 2024.
- Urbach, N., Smolnik, S., & Riempp, G. (2009). The state of research on information systems success. Business & Information Systems Engineering, 1(4), 315-325.
- Veal, A. J. (2018). Research methods for leisure and tourism (5th ed.). Pearson.
- Vinogradova, S., & Nedopako, D. (2021). Digital marketing: Evolution of development in Ukraine. Ekonomichnyi visnyk NTUU “KPI” [NTTU “KPI” Economic Bulletin], 18, 103-108.
- World Bank. (2024). Ukraine fourth rapid damage and needs assessment (RDNA4).
- Wu, C.-W., Botella-Carrubi, D., & Blanco-González-Tejero, C. (2024). The empirical study of digital marketing strategy and performance in small and medium-sized enterprises (SMEs). Technological Forecasting and Social Change, 200, 123142.
- Yurchenko, Y. (2025). Digital transformation of SMEs marketing: The role and capabilities of business analytics. Aktualni pytannia ekonomichnykh nauk [Current issues of economic sciences], 18.
-
-
Conceptualization
Anastasiia Mostova, Liudmyla Batsenko, Inna Arakelova, Roman Halenin, Nataliia Klietsova, Valeriia Baranova, Anastasiia Krasovska
-
Investigation
Anastasiia Mostova, Liudmyla Batsenko, Roman Halenin, Nataliia Klietsova, Anastasiia Krasovska
-
Methodology
Anastasiia Mostova, Inna Arakelova, Valeriia Baranova
-
Visualization
Anastasiia Mostova, Roman Halenin
-
Writing – original draft
Anastasiia Mostova, Liudmyla Batsenko, Inna Arakelova, Roman Halenin, Nataliia Klietsova, Valeriia Baranova, Anastasiia Krasovska
-
Writing – review & editing
Anastasiia Mostova, Inna Arakelova, Valeriia Baranova
-
Resources
Liudmyla Batsenko, Inna Arakelova
-
Validation
Liudmyla Batsenko
-
Formal Analysis
Nataliia Klietsova
-
Data curation
Anastasiia Krasovska
-
Project administration
Anastasiia Krasovska
-
Conceptualization
-
An assessment of informal SMEs’ potential in an African economy – theoretical and conceptual framework
Herrison Matsongoni , Emmanuel Mutambara doi: http://dx.doi.org/10.21511/pmf.07(2).2018.01Public and Municipal Finance Volume 7, 2018 Issue #2 pp. 1-13 Views: 5567 Downloads: 1018 TO CITE АНОТАЦІЯInformal Small and Medium Enterprises (SMEs) play a key role in their respective economies over the world particularly in the African continent. This paper reviews various theories on SMEs towards understanding the potential of the informal sector in the context of African countries. The paper uses a theoretical approach for the purpose of assessing the challenges that have affected the development of the informal SMEs sector over the years in both the developing and developed world. Economically developing countries in Africa pose unique challenges to informal SMEs development compared to the developed countries. The paper reviews the theories that define the rise to informality in Africa by identifying the key determinants for the emergence of informal SMEs. A conceptual framework for assessing informal SME’s potential for Africa is developed. The conceptual framework is based on the Fishbone diagram developed by Kaoru Ishikawa (1986). This paper discusses the intricacies of the applicability of the proposed conceptual framework to assess the potential of the informal SMEs in Africa and the way forward for the formalization debate.
-
Analysis of eSports as a commercial activity
Natalia Lokhman , Oksana Karashchuk , Olena Kornilova doi: http://dx.doi.org/10.21511/ppm.16(1).2018.20Problems and Perspectives in Management Volume 16, 2018 Issue #1 pp. 207-213 Views: 5313 Downloads: 1552 TO CITE АНОТАЦІЯThe article deals with eSports as a perspective kind of commercial activity. The research urgency is determined by the fact that, given the active increase of eSports market with growth rates of more than 30% per year, the types of commercial activities in this field and in scientific papers are not studied in an adequate degree.
The purpose of the article is to evaluate the commercial activity development in eSports and to determine the perspectives for its further growth in Ukraine. In order to determine the key types of commercial activity in eSports, the main sources of revenue in this area compared to sports were investigated, which showed a large unrealized potential for increasing revenues from the sale of tickets to competitions, the realization of broadcasting rights and merchandising. The study also showed that the largest number of income sources in eSports is at the stage of cyber-tournaments, which can be explained by a large consumer audience at this stage. However, unlike the esports world practice, computer game producers and well-known manufacturers of consumer goods in Ukraine do not finance domestic competitions, and, therefore, this stage of commercial activity remains at a low level. In modern conditions, among the types of eSports activities in Ukraine, only the computer games production and the cyber-racers game are properly developed.
According to authors, to improve the eSports development in Ukraine, creating the national system of regular eSports competitions is needed, which will form the basis for the development of most types of commercial activities that are part of the cyber-tournaments. To do this, one needs to create appropriate platforms, as well as improve communications with fans in social networks and at amateur competitions. All this will make eSports a highly profitable business in Ukraine.
-
Financial sustainability management of the insurance company: case of Ukraine
Ruslana Pikus
,
Nataliia Prykaziuk
,
Mariia Balytska
doi: http://dx.doi.org/10.21511/imfi.15(4).2018.18
Investment Management and Financial Innovations Volume 15, 2018 Issue #4 pp. 219-228 Views: 5060 Downloads: 775 TO CITE АНОТАЦІЯIn the current conditions of the Ukrainian economy, which is characterized by crisis phenomena and frequent changes in legislation, the insurance organizations are facing a number of difficulties in maintaining their financial sustainability. Moreover, these processes take place under the increased requirements for solvency of insurers. However, a significant part of domestic insurance companies is financially unstable, which is conditioned not only by the lack of funds, but also by the low level of management. This situation hinders the further development of the insurance market in Ukraine and has a negative impact on all areas of the domestic financial system and prevents it from successful integration into the European financial field. In order to address this problem, it is necessary to distinguish the key groups of risks that affect the financial sustainability of insurance organizations, among which there are the following: insurance, strategic, market risk, risk of inefficient capital structure, risk of limiting the insurance company’s liquidity, tax risk, investment risk, operational risk, the risk of ineffective organizational structure of the enterprise, and information risk. It should be noted that under conditions of changing environment, the impact of these risks only increases, and therefore the task of minimizing the impact of these risks on the activities of insurance companies is highly important. Accordingly, the authors of the article proposed a four-stage strategy to manage the financial sustainability of the insurance company, the purpose of which is to identify the risks of limiting the insurer’s financial sustainability, their qualitative and quantitative assessment, as well as the development and implementation of appropriate measures to minimize and eliminate unacceptable consequences.

