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Mercy Mpinganjira

  • 2 publications
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  • The role of perceived justice in service recovery on banking customers’satisfaction and behavioral intentions: a case of South Africa

    Alex Smith , Mercy Mpinganjira
    Banks and Bank Systems Volume 10, 2015         Issue #2         pp. 35-43
    Views: 504 Downloads: 464 TO CITE
  • Enhancing trust in online business relationships of South Africa: a web interface signaling perspective

    Mercy Mpinganjira
    Problems and Perspectives in Management Volume 13, 2015         Issue #3 (cont.)         pp. 207-215
    Views: 493 Downloads: 208 TO CITE
Banks and Bank Systems
Business, Management and Accounting Economics, Econometrics and Finance

Banks and Bank Systems

Problems and Perspectives in Management
Business, Management and Accounting Decision Sciences Economics, Econometrics and Finance Social Sciences

Problems and Perspectives in Management

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Alex Smith
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