Thomas Duro Ayodele

In a global pandemic, there is a need for banks to improve service delivery through financial technologies. Since the fight against COVID-19 is the community responsibility, the role of banks in channeling cash to all stakeholders is essential for the contemporary human race. This study investigated the impact of the government response to COVID-19 on the resilience of banks. A multivariate Structural Equation Model (SEM) was used to specify the links between the exogenous factors (government’s social and financial responses) and the endogenous variables (resilience of bank customers, employees and investors). A research survey approach was used where 543 respondents were sampled. A self-constructed online questionnaire was used to harvest responses from customers, employees and investors of the selected banks. The result of the analysis showed a significant relationship between government’s social response and the resilience of bank customers. However, such a relationship does not hold between government’s social responses and other resilience indicators (employees and investors). Furthermore, the result revealed that government’s financial responses do not affect the resilience of banks. The study concluded that the government’s social response during the COVID-19 pandemic influenced bank customers’ resilience in Nigeria. It was recommended that banks, as part of the policy, develop tools to complement government actions during the pandemic, thereby ameliorating its impact on their customers.

Acknowledgment
The authors will like to acknowledge all respondents who took part in the survey.

Type of the article: Research Article

Abstract
Despite several reforms aimed at financial digitalization, such as the Cashless Policy (CP), Bank verification number (BVN), Linkage of National identification number (NIN) to bank accounts, and the Naira Redesign, a large proportion of Nigeria’s rural population remains digitally excluded. This study addresses a pressing gap of whether financial reforms are facilitating sustainable digital banking adoption or compounding existing barriers among rural users in South-west, Nigeria. A cross-sectional survey research design was employed, drawing data from 376 rural dwellers across six South-western states of Nigeria. A structured questionnaire measured rural dwellers’ engagement with digital financial services and the influence of key reforms. Using a cross-sectional survey, responses were analyzed through PLS-SEM, where findings revealed that the Cashless Policy (β = 0.192, p = 0.008) and National Identification Number linkage reform (β = 0.332, p = 0.000) significantly enhanced digital banking adoption, while the Bank Verification Number reform (β = 0.069, p = 0.396) and Naira Redesign (β = 0.038, p = 0.539) showed no significant effects. The study concludes that while some reforms have improved financial inclusion, Bank Verification Number and currency redesign policies require a systematic approach to better address rural realities and therefore recommends infrastructure development and user-focused reforms to strengthen rural digital financial participation.

Acknowledgment
The authors would like to acknowledge all respondents who took part in the survey.