Dana Tubekova

The Listening State concept adopted in Kazakhstan aims to increase public trust in government institutions by incorporating citizen input into the policymaking process. However, empirical evidence suggests a substantial gap between declared principles and practical implementation. This study aims to examine the institutional factors that hinder the effective implementation of the Listening State concept within the framework of public administration based on an analysis of local-level public opinion. In 2024, a sociological survey involving 550 voluntary participants was conducted in the city of Turkestan, Kazakhstan, using a questionnaire based on the key principles of the concept. Analysis revealed that 73% of respondents are interested in political matters, but only 45% actively participate in decision-making due to limited awareness of governmental activities. Significant correlations emerged between consensus orientation and accountability (r = 0.65, p < 0.05) and also between rule of law and transparency (r = 0.66, p < 0.05). However, an insignificant link was found between participation in decision-making and political events (r = 0.02, p > 0.05). Linear regression showed that demographic variables have limited influence on principles. Salary impacts consensus orientation (0.18), gender affects accountability (0.20) and transparency (0.22), occupation influences the rule of law (0.16), while gender and education only slightly influence familiarity with civil society (0.10). The study highlights the need for targeted awareness-raising, simplification of civic engagement, and improvement of institutional accountability and transparency to bridge the implementation gap. The evidence recommends a targeted approach to strengthen the Listening State concept through coordinated efforts by responsible institutions.