Identifying key determinants of e-banking during COVID-19 in Bangladesh – Case Study on Chattogram city
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Received June 8, 2022;Accepted October 25, 2022;Published December 23, 2022
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DOIhttp://dx.doi.org/10.21511/bbs.17(4).2022.14
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Article InfoVolume 17 2022, Issue #4, pp. 167-179
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Over the past two years, e-banking services became very popular and safe transaction processes in the context of COVID-19 in Bangladesh. The purpose of this study is to analyze how the pandemic has affected Bangladesh’s e-banking system. Using stratified random sampling in a randomized block design, a questionnaire was developed that registered participants’ responses on a five-point Likert scale to examine the current state of e-banking during the COVID-19 pandemic (January-February 2022). Survey response data from 200 respondents in the commercial port city of Chattogram, Bangladesh, were delivered and returned via e-mail and hand-to-hand delivery, to enable the researcher to learn users’ opinions and e-banking satisfaction levels. To test the hypotheses, the study applied the Kolmogorov-Smirnov test, the Shapiro-Wilk test, Spearman’s rho correlation coefficient, the Mann-Whitney U test, and the Kruskal-Wallis H test. The study found that e-banking infrastructure facility, customer e-banking awareness, and the e-banking security service facility were important determinants in increasing bank e-service quality. The e-banking infrastructure and security services facility impressed younger users more than older customers (mean performance: 3.21 and 2.85 vs. 2.48 and 2.16, respectively). Educational qualifications did not affect perceptions of bank e-service quality, the e-banking infrastructure facility, customer e-banking professional knowledge, customer e-banking awareness, and the e-banking security service facility. Customers reported more fascination with private banks than with government-owned banks regarding bank e-service quality, e-banking infrastructure facilities, and customer e-banking awareness (mean performance: 3.51, 3.17, and 4.19 vs. 2.97, 2.29, and 3.65, respectively). Moreover, income level affected customers’ e-banking professional knowledge.
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JEL Classification (Paper profile tab)G20, H12
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References26
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Tables7
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Figures0
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- Table 1. Descriptive statistics and normality test
- Table 2. Spearman’s rho correlation coefficient test
- Table 3. Mann-Whitney test for gender
- Table 4. Kruskal-Wallis test for age group
- Table 5. Kruskal-Wallis test for education
- Table 6. Mann-Whitney test for government-owned and private banks
- Table 7. Kruskal-Wallis test for income level
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Conceptualization
Md. Shahnur Azad Chowdhury, Engg Md. Shahidul Islam, Manjurul Alam Mazumder, Sayma Hoque, Habib Ullah
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Formal Analysis
Md. Shahnur Azad Chowdhury, Manjurul Alam Mazumder
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Funding acquisition
Md. Shahnur Azad Chowdhury, Engg Md. Shahidul Islam, Sayma Hoque
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Resources
Md. Shahnur Azad Chowdhury, Sayma Hoque, Habib Ullah
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Supervision
Md. Shahnur Azad Chowdhury
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Writing – original draft
Md. Shahnur Azad Chowdhury, Engg Md. Shahidul Islam, Manjurul Alam Mazumder
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Writing – review & editing
Md. Shahnur Azad Chowdhury, Manjurul Alam Mazumder
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Methodology
Engg Md. Shahidul Islam
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Software
Engg Md. Shahidul Islam, Manjurul Alam Mazumder
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Validation
Engg Md. Shahidul Islam, Sayma Hoque, Habib Ullah
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Data curation
Manjurul Alam Mazumder
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Visualization
Sayma Hoque, Habib Ullah
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Project administration
Habib Ullah
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Conceptualization
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Fintech in the eyes of Millennials and Generation Z (the financial behavior and Fintech perception)
Mohannad A. M. Abu Daqar , Samer Arqawi , Sharif Abu Karsh doi: http://dx.doi.org/10.21511/bbs.15(3).2020.03Banks and Bank Systems Volume 15, 2020 Issue #3 pp. 20-28 Views: 5846 Downloads: 2073 TO CITE АНОТАЦІЯThis study investigates the Millennials and Gen Z perception toward Fintech services, their usage intention, and their financial behavior. The study took place in the Palestinian context with a global comparison among these generations. The authors used the questionnaire-based technique to meet the study objective. West Bank respondents were selected for this purpose; the study instrument was distributed through different social media channels. The findings show that reliability/trust and ease of use are the main issues in using a financial service. Millennials are more aware (48%) of Fintech services than Gen Z (38%), which is different from the global view where Gen Z is the highest. The smartphone penetration rate is 100% among both generations, while the financial inclusion ratio in Palestine is around 36.4%; these clear indicators are the main Fintech drivers to promote Fintech services in Palestine, and these are global indicators for Fintech adoption intention. Both generations (84%) intend to use e-wallet services, Millennials (87%) and Gen Z is (70%) prefer using real-time services. Half of the respondents see that Fintech plays a complementary role with banks. The majority see that Fintech services are cheaper than bank services. Wealth management, and robot advisor services, and both generations are looking to acquire them in the long run. The authors revealed that 85% of respondents from both generations trust banks, so it is recommended that banks digitize their financial services to meet the customers’ needs, considering that 90% of respondents see that promotions are a key issue in adopting Fintech services. Promoting e-wallet services by banks is highly recommended due to the massive rivalry with Fintech parties.
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The impact of social distancing policy on small and medium-sized enterprises (SMEs) in Indonesia
Muhtar Lutfi , Pricylia Chintya Dewi Buntuang , Yoberth Kornelius , Erdiyansyah , Bakri Hasanuddin doi: http://dx.doi.org/10.21511/ppm.18(3).2020.40Problems and Perspectives in Management Volume 18, 2020 Issue #3 pp. 492-503 Views: 3710 Downloads: 1339 TO CITE АНОТАЦІЯThis study aims to investigate the impact of social distancing policies on SMEs in Indonesia. It used a quantitative method with a survey design. Respondents were all SMEs in Indonesia that are affected by social distancing policies during the COVID-19 pandemic. It involved a total of 587 SME samples selected randomly. The data were collected through observations, questionnaires, and literature studies. The collected data were analyzed using descriptive statistics with SPSS software to determine the mean value. The result showed that social distancing policies affect SMEs during the COVID-19 pandemic. This is indicated by the decreasing income and demand for SMEs products, and even some have no income (mean values of 2.40) due to the social distancing policies. Besides, the policy’s impact is also shown in the increasing cost of raw materials and production costs due to supply chain problems (mean values of 4.79). The policy’s impact raises anxiety for SMEs to survive so that business actors change their plans by utilizing information technology (mean values of 4.81). This change is a strategy to survive due to the impact of the applied policies. Although social distancing policies affect SMEs’ survival during the pandemic, research findings show that SMEs in Indonesia did not terminate employment (mean values of 4.37) due to the presence of economic stimulus policies that helped SMEs survive and grow during the COVID-19 pandemic.
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The impact of the COVID-19 pandemic on retailer performance: empirical evidence from India
Amgad S.D. Khaled , Nabil Mohamed Alabsy , Eissa A. Al-Homaidi , Abdulmalek M.M. Saeed doi: http://dx.doi.org/10.21511/im.16(4).2020.11Innovative Marketing Volume 16, 2020 Issue #4 pp. 129-138 Views: 3392 Downloads: 5858 TO CITE АНОТАЦІЯThe study aims to synthesize the challenges that retailers are facing during the COVID-19 emergency. The research is definitive, informative, and based on a single design of cross-sectional research. Quantitative data based on the research instrument were produced (a questionnaire). Five hundred responses were collected from employees of major retail stores in India. Retailer performance is considered a dependent variable, whereas employee well-being, customer and brand protection, use of technology, government policies, and supply chain are used as independent variables. The current study results indicated that employee well-being and government policies have a significant positive impact on retailer performance, while customer and brand protection, use of technology, and supply chain have a significant positive impact on retailers’ performance. This study will help retailers develop strategies for their employees to protect them and understand that technology is needed in the new normal times. This study highlights the need to be flexible in executing strategic strategies, but retailers need to develop comprehensive action plans, including selecting managers of initiative and defining goals and deadlines. Provided that retailers’ current reality is different from the old normal, no time is lost in taking audacious action.