Change management strategies and performance of commercial banks in Nigeria: The moderating role of technology
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Received November 20, 2024;Accepted February 4, 2025;Published October 1, 2025
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Author(s)Link to ORCID Index: https://orcid.org/0000-0002-1029-6947
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Link to ORCID Index: https://orcid.org/0000-0002-7134-122X, Celestine Igwebe ,
Link to ORCID Index: https://orcid.org/0000-0003-4127-0982,
Link to ORCID Index: https://orcid.org/0009-0008-0301-8819, Fabrice Ashu , Francis Enya
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DOIhttp://dx.doi.org/10.21511/bbs.20(3).2025.12
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Article InfoVolume 20 2025, Issue #3, pp. 156-172
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Creative Commons Attribution 4.0 International License
Type of the article: Research Article
Abstract
Effective change management is essential for navigating the constantly changing business environment. This study examines the impact of change management strategies on the performance of commercial banks in Nigeria, focusing on the moderating role of technology. The research employs a survey method, collecting data from 354 senior and management staff across 17 commercial banks. An exploratory factor analysis was conducted to validate the research instrument, followed by an ordered regression technique to estimate the specified model due to the rank-ordered nature of the criterion variable. The results reveal that reactive, proactive, and incremental changes are significantly associated with the performance of commercial banks in Nigeria. However, transitional change does not affect performance substantially, unless moderated by technology. The study highlights the critical role of technology in bridging the gap between transitional change and improved performance, underscoring its importance in the Nigerian banking sector. The findings suggest that Nigerian commercial banks should adopt proactive change strategies and continuously invest in relevant technology to manage transitional changes effectively and enhance performance. The study’s generalizability may be limited due to its focus on commercial banks, which constitute a small subset of the financial sector. Nonetheless, the large sample size enhances the robustness of the findings.
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JEL Classification (Paper profile tab)G21, L16, L25, O14
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References66
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Tables4
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Figures0
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- Table 1. Summary statistics and regression diagnostic tests
- Table 2. Result of the exploratory factor analysis for the test items measuring the variables
- Table 3. Ordered logit results for the dependent variable and the predictors
- Table 4. Model summary on the moderating effect of technological change on the relationship between change management strategies and the performance of commercial banks in Nigeria
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Conceptualization
John Otalor, Alfred Edema, Celestine Igwebe, Fabrice Ashu
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Data curation
John Otalor, Alphonsus Kankpang, Grace Pepple, Fabrice Ashu, Francis Enya
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Formal Analysis
John Otalor, Celestine Igwebe, Alphonsus Kankpang
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Funding acquisition
John Otalor, Alfred Edema, Celestine Igwebe, Alphonsus Kankpang, Grace Pepple, Fabrice Ashu, Francis Enya
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Investigation
John Otalor, Alfred Edema, Celestine Igwebe, Alphonsus Kankpang, Grace Pepple, Fabrice Ashu, Francis Enya
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Methodology
John Otalor, Alphonsus Kankpang, Grace Pepple
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Project administration
John Otalor, Alfred Edema
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Resources
John Otalor, Celestine Igwebe, Alphonsus Kankpang, Grace Pepple, Fabrice Ashu, Francis Enya
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Software
John Otalor
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Visualization
John Otalor, Alfred Edema
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Writing – original draft
John Otalor, Celestine Igwebe
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Supervision
Alfred Edema, Celestine Igwebe, Alphonsus Kankpang
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Writing – review & editing
Alfred Edema, Alphonsus Kankpang, Grace Pepple, Francis Enya
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Validation
Alphonsus Kankpang, Grace Pepple, Fabrice Ashu, Francis Enya
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Conceptualization
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Vegetable market: competitive advantages of Georgian product and competition challenges
Eter Kharaishvili, Badri Gechbaia
, Gela Mamuladze
doi: http://dx.doi.org/10.21511/im.14(3).2018.02
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On the basis of analyzing the level of competition on the vegetable market, vegetable business is considered as monopolistic. In addition, it is calculated that, currently, local vegetables products account for only 75% of the market.
The paper evaluates the outcomes of high market power caused by monopoly in vegetable business; the impact of market power on pricing mechanism and the welfare of population is determined. In accordance with the problems identified, conclusions are made and recommendations for solving these problems are suggested. -
Sustainable marketing strategies in the context of a globalized clothing and textile (C&T) sector in Zimbabwe
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Knowledge management in the environment of cross-functional team coopetition: A systematic literature review
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