How consumers assess retailer brand substitution strategy: Impact of perceived similarity and consumer attachment
-
Received November 21, 2023;Accepted February 26, 2024;Published March 19, 2024
-
Author(s)Kannou AhmedLink to ORCID Index: https://orcid.org/0000-0001-5420-615X
,
Ben Rached Saied KaoutherLink to ORCID Index: https://orcid.org/0000-0002-9170-135X
-
DOIhttp://dx.doi.org/10.21511/im.20(1).2024.21
-
Article InfoVolume 20 2024, Issue #1, pp. 251-263
- TO CITE АНОТАЦІЯ
- 1162 Views
-
716 Downloads
This work is licensed under a
Creative Commons Attribution 4.0 International License
The objective of this study is to examine how consumers assess brand substitution strategies implemented by retailers, focusing specifically on the transition from Promogro to MG (Magasin Général) retailer brand. A quantitative study involving 351 Tunisian customers who regularly patronize supermarkets (Promogro and MG) was conducted to test hypotheses and analyze the impact of various factors in April 2022. The research model was evaluated through structural equation modeling (SEM) using the AMOS 22 software. The results indicate a negative correlation between consumers’ attachment to the old retail brand and their attitude toward the brand substitution process (β = –0.09*, p < 0.01). Furthermore, perceptions of the retailer brand emerged as a significant mediating factor influencing the relationship between attitudes and consumers’ intention to revisit the new retailer brand (β = 0.29**, confidence interval [0.17; 0.51]). Additionally, the study found that the association between consumer attachment and perceptions of the new retailer brand is positively moderated by perceived similarity (β = 0.226, p = 0.00). Specifically, when there is a high degree of resemblance between the two retailer brands, customers with a stronger attachment to the former brand tend to have a more favorable perception of the new retailer brand. This study provides valuable insights for managers, helping them identify critical success criteria that facilitate customer acceptance of brand changes and offering guidance on effectively substituting retailer brand names.
- Keywords
-
JEL Classification (Paper profile tab)D39, M30, M39
-
References55
-
Tables5
-
Figures1
-
- Figure 1. Research framework
-
- Table 1. Description of the sample
- Table 2. Validation analysis: Convergence and discrimination tests
- Table 3. Analysis of fit indices, standardized coefficients, and hypotheses testing
- Table 4. Chi-square test results
- Table 5. Moderating impact of perceived similarity
-
- Aaker, D. (2003). The power of the branded differentiator. MIT Sloan Management Review, 45(1).
- Aaker, D. A., & Keller, K. L. (1990). Consumer evaluations of brand extensions. Journal of Marketing, 54(1), 27-41.
- Ahmed, K., & Ben Rached, K. S. (2024). The determinants of consumer trust during retailer brand name substitution: The moderating role of the country’s image – The “Tunisiana-Ooredoo” case. Academy of Marketing Studies Journal, 28(1), 1-13.
- Anatolevena Anisimova, T. (2007). The effects of corporate brand attributes on attitudinal and behavioural consumer loyalty. Journal of Consumer Marketing, 24(7), 395-405.
- Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411-423.
- Andrews, M., & Kim, D. (2007). Revitalizing suffering multinational brands: An empirical study. International Marketing Review, 24(3), 350-372.
- Bagozzi, R. P., Batra, R., & Ahuvia, A. (2017). Brand love: Development and validation of a practical scale. Marketing Letters, 28, 1-14.
- Baker, J., Parasuraman, A., Grewal, D., & Voss, G. B. (2002). The influence of multiple store environment cues on perceived merchandise value and patronage intentions. Journal of Marketing, 66(2), 120-141.
- Bhat, S., & Reddy, S. K. (2001). The impact of parent brand attribute associations and affect on brand extension evaluation. Journal of Business Research, 53(3), 111-122.
- Bolhuis, W., De Jong, M. D., & Van Den Bosch, A. L. (2018). Corporate rebranding: Effects of corporate visual identity changes on employees and consumers. Journal of Marketing Communications, 24(1), 3-16.
- Brocato, E. D., Baker, J., & Voorhees, C. M. (2015). Creating consumer attachment to retail service firms through sense of place. Journal of the Academy of Marketing Science, 43, 200-220.
- Cobb-Walgren, C. J., Ruble, C. A., & Donthu, N. (1995). Brand equity, brand preference, and purchase intent. Journal of Advertising, 24(3), 25-40.
- Collange, V. (2008). L’impact de la substitution de marques sur l’évaluation et l’intention d’achat du produit [The impact of brand substitution on product evaluation and purchase intention]. Recherche et Applications en Marketing, 23(2), 1-18. (In French).
- Collange, V. (2015). Consumer reaction to service rebranding. Journal of Retailing and Consumer Services, 22, 178-186.
- Collange, V., & Bonache, A. (2015). Overcoming resistance to product rebranding. Journal of Product & Brand Management, 24(6), 621-632.
- Collin-Lachaud, I., Herbert, M., & De Pechpeyrou, P. (2012). Substitution d’enseignes [Retailer brand name substitution]. Décisions Marketing, 65.
- Czellar, S. (2003). Consumer attitude toward brand extensions: An integrative model and research propositions. International Journal of Research in Marketing, 20(1), 97-115.
- Delassus, V., & Mogos Descotes, R. (2018). La résistance des fans à l’égard d’un changement d’identité d’un club [Fan resistance towards a change in club identity]. Management International, 23(1), 78-90. (In French).
- Delassus, V., Leclercq Vandelannoitte, A., & Mogos Descotes, R. (2014). La résistance au changement de nom de marque: Ses antécédents et ses conséquences sur le capital de marque [Resistance to brand name change: Antecedents and consequences on brand equity]. Management International, 18(3), 45-59. (In French).
- Delattre, E. (2006). L’évaluation du changement de nom des entreprises par les marchés financiers [The evaluation of corporate name changes by financial markets]. Vie & Sciences de L’entreprise, 4(173), 19-30. (In French).
- Descotes, R. M., & Pauwels-Delassus, V. (2015). The impact of consumer resistance to brand substitution on brand relationship. Journal of Consumer Marketing, 32(1), 34-42.
- Faircloth, J. B., Capella, L. M., & Alford, B. L. (2001). The effect of brand attitude and brand image on brand equity. Journal of Marketing Theory and Practice, 9(3), 61-75.
- Fazio, R. H. (2014). On the power and functionality of attitudes: The role of attitude accessibility. In A. R. Pratkanis, S. J. Breckler, & A. G. Greenwald (Eds.), Attitude Structure and Function (pp. 153-179). Psychology Press.
- Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.
- Foroudi, P., Palazzo, M., & Sultana, A. (2021). Linking brand attitude to word-of-mouth and revisit intentions in the restaurant sector. British Food Journal, 123(13), 221-240.
- Gotsi, M., & Andriopoulos, C. (2007). Understanding the pitfalls in the corporate rebranding process. Corporate Communications: An International Journal, 12(4), 341-355.
- Hellier, P. K., Geursen, G. M., Carr, R. A., & Rickard, J. A. (2003). Customer repurchase intention: A general structural equation model. European Journal of Marketing, 37(11/12), 1762-1800.
- Hill, S., Ettenson, R., & Tyson, D. (2005). Achieving the ideal brand portfolio. MIT Sloan Management Review, 46(2), 85-90.
- Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling: A Multidisciplinary Journal, 6(1), 1-55.
- Kannou, A., Rached, K. B., & Abdelkader, S. (2024). The impact of retailer brand name substitution on consumer trust. International Journal of Professional Business Review, 9(1), e4157-e4157.
- Kapferer, J. N. (2007). Les marques, capital de l’entreprise [Brands, the company’s capital] (4th ed.). Paris: Les Editions d’Organisation. (In French).
- Keller, E. (2007). Unleashing the power of word of mouth: Creating brand advocacy to drive growth. Journal of Advertising Research, 47(4), 448-452.
- Keller, K. L. (1993). Conceptualizing, measuring, and managing customer-based brand equity. Journal of Marketing, 57(1), 1-22.
- Keller, K. L. (1999). Managing brands for the long run: Brand reinforcement and revitalization strategies. California Management Review, 41(3), 102-124.
- Kline, R. B. (2023). Principles and practice of structural equation modeling (5th ed.). Guilford Publications.
- Lacoeuilhe, J. (2000). L’attachement à la marque: Proposition d’une échelle de mesure [Brand attachment: Proposal of a measurement scale]. Recherche et Applications en Marketing (French Edition), 15(4), 61-77.
- Lai, C., & Isabelle, A. I. M. E. (2016). La marque [The brand] (3rd ed.). Dunod. (In French). MacKenzie, S. B., Lutz, R. J., & Belch, G. E. (1986). The role of attitude toward the ad as a mediator of advertising effectiveness: A test of competing explanations. Journal of Marketing Research, 23(2), 130-143.
- Martin, I. M., & Stewart, D. W. (2001). The differential impact of goal congruency on attitudes, intentions, and the transfer of brand equity. Journal of Marketing Research, 38(4), 471-484.
- Martinez, E., & de Chernatony, L. (2004). The effect of brand extension strategies upon brand image. Journal of Consumer Marketing, 21(1), 39-50.
- Martinez, E., Polo, Y., & de Chernatony, L. (2008). Effect of brand extension strategies on brand image: A comparative study of the UK and Spanish markets. International Marketing Review, 25(1), 107-137.
- Miller, D., Merrilees, B., & Yakimova, R. (2014). Corporate rebranding: An integrative review of major enablers and barriers to the rebranding process. International Journal of Management Reviews, 16(3), 265-289.
- Park, C. S., & Srinivasan, V. (1994). A survey-based method for measuring and understanding brand equity and its extendibility. Journal of Marketing Research, 31(2), 271-288.
- Pimentel, R. W., & Heckler, S. E. (2003). Changes in logo designs: Chasing the elusive butterfly curve. In L. M. Scott & R. Batra (Eds.), Persuasive imagery: A consumer response perspective (pp. 105-127). Lawrence Erlbaum Associates Publishers.
- Preacher, K. J., & Hayes, A. F. (2004). SPSS and SAS procedures for estimating indirect effects in simple mediation models. Behavior Research Methods, Instruments, & Computers, 36, 717-731.
- Ramaditya, M. (2018). Exploring the impact of perception after rebranding and customer satisfaction on corporate image (A case study: PT. Darta Media Indonesia Kaskus). AEBMR-Advances in Economics Business and Management Research, 74, 174-178.
- Ramaswami, S. N., Raju, S., & Page, D. C. (2016). Conceptualizing and measuring resistance to change in brand relationships. Journal of Indian Business Research, 8(3), 180-204.
- Rather, R. A. (2021). Demystifying the effects of perceived risk and fear on customer engagement, co-creation and revisit intention during COVID-19: A protection motivation theory approach. Journal of Destination Marketing & Management, 20, 100564.
- Roussel, P., Durrieu, F., Campoy, E., & El Akremi, A. (2002). Méthodes d’équations structurelles: Recherches et applications en gestion [Structural equation methods: Research and applications in management]. Paris: Edition Economica. (In French).
- Salinas, E. M., & Pérez, J. M. P. (2009). Modeling the brand extensions’ influence on brand image. Journal of Business Research, 62(1), 50-60.
- Schivinski, B., & Dabrowski, D. (2016). The effect of social media communication on consumer perceptions of brands. Journal of Marketing Communications, 22(2), 189-214.
- Völckner, F., & Sattler, H. (2006). Drivers of brand extension success. Journal of Marketing, 70(2), 18-34.
- Vo, T. T. H., & Jolibert, A. (2005). The moderating role of sustained involvement on the relationship between consumer satisfaction and loyalty. Proceedings of the 21st AFM Congress.
- Wolf, E. J., Harrington, K. M., Clark, S. L., & Miller, M. W. (2013). Sample size requirements for structural equation models: An evaluation of power, bias, and solution propriety. Educational and Psychological Measurement, 73(6), 913-934.
- Yoo, B., & Donthu, N. (2001). Developing and validating a multidimensional consumer-based brand equity scale. Journal of Business Research, 52(1), 1-14.
- Zhao, X., Lynch Jr, J. G., & Chen, Q. (2010). Reconsidering Baron and Kenny: Myths and truths about mediation analysis. Journal of Consumer Research, 37(2), 197-206.
-
-
Conceptualization
Kannou Ahmed, Ben Rached Saied Kaouther
-
Data curation
Kannou Ahmed, Ben Rached Saied Kaouther
-
Formal Analysis
Kannou Ahmed
-
Funding acquisition
Kannou Ahmed
-
Investigation
Kannou Ahmed
-
Methodology
Kannou Ahmed, Ben Rached Saied Kaouther
-
Project administration
Kannou Ahmed, Ben Rached Saied Kaouther
-
Resources
Kannou Ahmed
-
Software
Kannou Ahmed, Ben Rached Saied Kaouther
-
Supervision
Kannou Ahmed
-
Validation
Kannou Ahmed, Ben Rached Saied Kaouther
-
Visualization
Kannou Ahmed, Ben Rached Saied Kaouther
-
Writing – original draft
Kannou Ahmed, Ben Rached Saied Kaouther
-
Writing – review & editing
Kannou Ahmed, Ben Rached Saied Kaouther
-
Conceptualization
-
Adoption of Mobile Banking and Perceived Risk in GCC
Banks and Bank Systems Volume 13, 2018 Issue #1 pp. 72-79 Views: 3469 Downloads: 982 TO CITE АНОТАЦІЯThe study deals with the adoption of mobile banking services by respondents in UAE and the perception of risk factors by them. A model was developed on the Customer Adoption Process of mobile banking. The model is validated based on the data collected using the questionnaire from a sample of 90 respondents in UAE. Factor analysis is used to evaluate and analyze the responses. Belief in technology and the value it creates are the major driving force for respondents to adopt mobile banking. Respondents perceive that mobile banking helps in proper financial planning due to continuous monitoring the transactions and time saving. Lack of privacy in the mobile banking transactions and not all banks offering mobile banking services in UAE are the major challenges perceived by the respondents for non-adoption of mobile banking. Respondents identify time risk, financial risk and performance risk as the most predominant risk factors compared to other risks in the adoption process.
-
What drives economics students to use generative artificial intelligence?
Mariia Balytska
,
Martina Rašticová
,
Nataliia Versal
,
Ihor Honchar
,
Nataliia Prykaziuk
,
Nataliia Tkalenko
doi: http://dx.doi.org/10.21511/kpm.08(2).2024.05
Knowledge and Performance Management Volume 8, 2024 Issue #2 pp. 51-64 Views: 3314 Downloads: 718 TO CITE АНОТАЦІЯThe increasing integration of Artificial Intelligence (AI) into education requires studying the motives for its use among students. This study aims to identify the key motivations for economics students to use AI and compare these motivations by grade level and gender. The study examines satisfaction with the use of AI and analyzes the number of AI tools used.
An anonymous empirical study was conducted among 264 students from the Faculty of Economics at Taras Shevchenko National University of Kyiv, Ukraine. Data analysis included descriptive statistical methods, non-parametric statistical methods, and exploratory factor analysis.
The study found that students’ main motivations for using AI are the automation of routine tasks (34.2%) and the need to save time (21.5%), while 18.7% use AI to compensate for lack of experience. Among Bachelor’s students, motivations such as automating routine tasks and saving time increased from 53% to 58% over the course of their studies, while lack of experience decreased from 22% to 15%. In contrast, Master’s students showed a decrease in routine automation (from 36% to 28%) but an increase in the need to compensate for lack of experience (from 15% to 28%) and to save time (from 18% to 25%). In terms of gender, men are more likely to use AI for learning and personal development, while women are slightly more likely to use AI for work. More than 38% of respondents say they need to use at least 2 AIs to achieve their goals.
Acknowledgment
This publication is based upon work from 24-PKVV-UM-002, ‘Strengthening the Resilience of Universities: Czech-Ukrainian Partnership for Digital Education, Research Cooperation, and Diversity Management,’ supported by the Czech Development Agency and the Ministry of Foreign Affairs under the initiative ‘Capacity Building of Public Universities in Ukraine 2024.’ -
Financial literacy among management students: Insights from universities in Nepal
Khom Raj Kharel
,
Yadav Mani Upadhyaya
,
Bisna Acharya
,
Dhruba Kumar Budhathoki
,
Achyut Gyawali
doi: http://dx.doi.org/10.21511/kpm.08(1).2024.05
Knowledge and Performance Management Volume 8, 2024 Issue #1 pp. 63-73 Views: 2817 Downloads: 2488 TO CITE АНОТАЦІЯThis study aims to examine the degree of financial literacy and practices of financial knowledge among MBA students in Nepal. Four prominent universities were selected for study: Tribhuvan University, Kathmandu University, Pokhara University, and Purbanchal University. The descriptive and analytical research approach was applied to analyze the data. Data were collected through questionnaires from 320 students by using convenience and stratified sampling methods. The analysis was conducted using the SPSS software system. The results highlight the complex interplay of factors influencing financial behavior and literacy among MBA students, emphasizing the importance of education, familial influence, and media exposure in shaping financial attitudes and decision-making. The study delves into several key aspects of financial behavior, influence, attitude, literacy, and knowledge sources among MBA students. Notably, respondents displayed positive financial behaviors such as reading for knowledge enhancement and prudent spending practices. Parental influence emerged as the most significant factor shaping financial decisions, followed by media and internet exposure. Respondents generally exhibited a favorable financial outlook and demonstrated understanding in various financial literacy domains, though areas for improvement, particularly in investment risk comprehension, were identified. The study shows how education, family influence, and media exposure affect MBA student’s financial think, how people handle finance, like their education and where they get information from. This is seen as reflected in financial literacy scores ranging from 1.43 to 3.86, with an average of 2.405 and a standard deviation of 0.449, suggesting below-average scores and reduced unpredictability.

