Transformation of insurance technologies in the context of a pandemic

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The COVID-19 pandemic has affected different sectors of the economy, including insurance, and has become a problem and a clear catalyst for innovation. The pandemic has highlighted some inefficiencies of the traditional model of interaction between insurers and their customers and focused on insurance companies’ efforts on innovations and investments in the digital future. That is why the article aims to generalize the transformations of the institutional environment in the InsurTech ecosystem in the context of the COVID-19 pandemic and identify prospects for its development in the post-pandemic period.
The analysis of the functioning of InsurTech as an ecosystem necessitated the identification of challenges for the insurance market in the context of COVID-19. The peculiarities of the insurance market development have been identified: the blurring of boundaries between insurers, BigTech firms, and technological partners; expanding interaction with policyholders based on the principle of support and the use of social networks; changes in the structure of the implemented insurance services; an increase in insurance fraud cases; the growing demand for parametric insurance products; introduction of a digital approach to the interaction with customers and employees, modernization of technological infrastructure and expansion of data processing capabilities; remote risk identification; acceleration in the use of financial technologies by insurance market participants. There is a transformation of the insurance market under the influence of business processes digitalization because insurers are aware of the importance of InsurTech in the formation of competitive advantages.
For many companies, the crisis has strengthened their innovative development strategies and accelerated the implementation of financial technology tools in their business processes against the background of modernization of technological infrastructure. Chatbots, telematics, the Internet of Things, machine learning, artificial intelligence, predictive analytics, etc., are widely used. In the future, InsurTech will also play an important role in introducing digital innovations in the insurance market.

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    • Figure 1. InsurTech ecosystem
    • Figure 2. Global investments in InsurTech for 2016 – first half of 2020
    • Table 1. Сompliance of insurers’ policies with customer expectations
    • Conceptualization
      Svitlana Volosovych, Iryna Zelenitsa
    • Data curation
      Svitlana Volosovych, Iryna Zelenitsa, Diana Kondratenko, Wojciech Szymla
    • Formal Analysis
      Svitlana Volosovych, Iryna Zelenitsa, Diana Kondratenko, Wojciech Szymla, Ruslana Mamchur
    • Funding acquisition
      Svitlana Volosovych, Iryna Zelenitsa, Diana Kondratenko, Wojciech Szymla, Ruslana Mamchur
    • Investigation
      Svitlana Volosovych, Iryna Zelenitsa, Diana Kondratenko
    • Methodology
      Svitlana Volosovych, Iryna Zelenitsa
    • Project administration
      Svitlana Volosovych, Iryna Zelenitsa
    • Resources
      Svitlana Volosovych, Iryna Zelenitsa, Diana Kondratenko, Wojciech Szymla, Ruslana Mamchur
    • Supervision
      Svitlana Volosovych, Iryna Zelenitsa
    • Validation
      Svitlana Volosovych, Iryna Zelenitsa, Diana Kondratenko, Wojciech Szymla, Ruslana Mamchur
    • Visualization
      Svitlana Volosovych, Iryna Zelenitsa, Diana Kondratenko
    • Writing – original draft
      Svitlana Volosovych, Iryna Zelenitsa, Diana Kondratenko, Wojciech Szymla, Ruslana Mamchur