Assessing information systems success: a respecification of the DeLone and McLean model to integrating the perceived quality
- Author(s)
-
DOIhttp://dx.doi.org/10.21511/ppm.16(1).2018.34
-
Article InfoVolume 16 2018, Issue #1, pp. 348-360
- Cited by
- 1754 Views
-
679 Downloads
This work is licensed under a
Creative Commons Attribution-NonCommercial 4.0 International License
DeLone and McLean (1992) model of information systems success has received much attention amongst researchers. This study aimed to respecify and validate the DeLone and McLean model (2003) by proposing a social exchange theory for underlying changes in the direction of perceived quality and adding perceived value variables suggested by Wang (2008). The purpose of this study was to obtain a better understanding of information system of the user perception when using organization’s information systems. Therefore, a model for testing the information systems success was formed.
The primary data used in this study were collected from 102 respondents who apply accounting software in their companies (end-user computing). Companies that were used as samples in this study were the ones that created or developed accounting software by themselves. 27 questionnaires were obtained by mail survey accompanied with a contact-person approach.
All of the hypotheses tested were found to be significantly supported. The model provided strong support for the relationships between perceived quality, perceived value, user satisfaction, and net benefits. Information and system quality has been shown as a proxy that affects service quality. Information quality, system quality, and service quality cause the formation of perceived value and, then, this perceived value will affect user satisfaction and net benefits. The characteristics of information systems are an important aspect that researchers should concern when testing the information systems success.
- Keywords
-
JEL Classification (Paper profile tab)M15
-
References30
-
Tables4
-
Figures3
-
- Figure 1. DeLone and McLean (2003) updated IS success model
- Figure 2. The research model of e-commerce systems success
- Figure 3. The research model
-
- Table 1. Value of factor loading the observed variable
- Table 2. AVE and communality
- Table 3. Root of AVE and latent variable correlation
- Table 4. Hypotheses testing results
-
- Anderson, E. W., & Mittal (2000). Strengthening the Satisfaction-Profit Chain. Journal of Service Research, Nov(3), 170-120.
- Baroudi, J. J., & Orlikowski, W. J. (1988). A Short-Form Measure of User Information Satisfaction: A Psychometric Evaluation and Notes on Use. Journal of Management Information Systems, 4(4), 44-59.
- Chen, & Cheng (2009). Understanding consumer intention in online shopping: a respecification and validation of the DeLone and McLean model. Behaviour & Information Technology, 28(4), 335-345.
- Collier, J. E., & Bienstock, C. C. (2006). Measuring Service Quality in E-Retailing. Journal of Service Research, 8(3), 260-275.
- Cooper, D. R., & Schindler, P. S. (2011). Business Research Method. McGraw-Hill: Singapore.
- DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean Model of Information Systems Success: A Ten-Year Update. Journal of Management Information Systems, 19(4), 9-30.
- DeLone, W. H., & McLean, E. R. (1992). Information Systems Success: The Quest for the Dependent Variable. Information System Research, 3(1), 66-95.
- Essex, P. A., et al. (1998). Determinants of Information Center Success. Journal of Management Information Systems, 15(2), 95-117.
- Fassnacht, M., & Koese, I. (2006). Quality of Electronic Services: Conceptualizing and Testing a Hierarchical Model. Journal of Service Research, 9(1), 19-37.
- Fornell, C., & Larcker, D. F. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, 18, 39-50.
- Hair, J. F. et al. (2010). Multivariate Data Analysis-A Global Perspective. (7th ed.). Pearson: New Jersey.
- Halawi, L. A. et al. (2007). An Empirical Investigation of Knowledge-Management Systems Success. The Journal of Computer Information Systems, 48(2), 121-135.
- Hartono, J. (2012). Metode Penelitian Bisnis: Salah Kaprah dan Pengalaman-Pengalaman. Yogyakarta: BPFE.
- Hartono, J. (2011). Konsep dan Aplikasi Structural Equational Modeling (SEM) Berbasis Varian dalam Penelitian Bisnis. Yogyakarta: UPP STIM YKPN.
- Hartono, J. (2011). Pedoman Survei Kuesioner: Pengembangan Kuesioner, Mengatasi Bias, dan Meningkatkan Respon. Yogyakarta: BPFE.
- Iivari, J. (2005). An Empirical Test of the DeLone-McLean Model of Information System Success. Advances in Information Systems, 36, 8-27.
- McGill, T., & Klobas, J. (2005). The Role of Spreadsheet Knowledge in User-Developed Application Success. Decision Support Systems, 39(3), 355-369.
- Parasuraman et al. (2005). E-S-QUAL: A Multiple-Item Scale for Assessing Electronic Service Quality. Journal of Service Research, 7(3), 213-233.
- Parasuraman, A. et al. (1988). SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality. Journal of Retailing, 64(1), 12-40.
- Rai et al. (2002). Assessing the Validity of IS Success Models: an Empirical Test and Theoretical Analysis. Information Systems Research, 13, 50-69.
- Rimawati, Y., & Wijanto, S. R. (2012). Keberhasilan Implementasi Elektronik Government Berdasarkan Persepsi Pengguna. Simposium Nasional Akuntansi XV.
- Seddon, P. B. (1997). A Respecifation and Extension of the DeLone and McLean Model of IS Success. Information Systems Research, 8(3), 240-253.
- Shostack, G. L. (1987). Service Positioning Through Structural Change. Journal of Marketing, 51, 34-43.
- Solomon, M. R. et al. (1985). A Role Theory Perspective on Dyadic Interactions: The Service Encounter. Journal of Marketing, 49, 99-111.
- Teas, R. K., & Agarwal, S. (2000). The Effects of Extrinsic Product Cues on Consumers’ Perceptions of Quality, Sacrifice, and Value. Journal of Academy of Marketing Science, 28, 278-290.
- Tjakrawala, F. X. K., & Aldo, C. (2010). Adaptasi Model DeLone & McLean yang Dimodifikasi Guna Menguji Keberhasilan Impelementasi Software Akuntansi bagi Individu Pengguna: Studi Empiris pada Perusahaan dalam Industri Barang Konsumsi yang Terdaftar di BEI. Simposium Nasional Akuntansi XIII, Purwokerto.
- Wang, Y. S. (2008). Assessing E-Commerce Systems Success: a Respecification and Validation of The DeLone and McLean model of IS Success. Information Systems Journal, 18, 529-557.
- Wilkinson, J. W. et al. (2000). Accounting Information Systems: Essential Concepts and Applications. (4th ed.). New York: John Wiley & Sons Inc.
- Wu, J. H., & Wang, Y. M. (2006). Measuring KMS Success: A Respecification of The DeLone and McLean’s Model. Information and Management, 43, 728-739.
- Zeithaml, V. A. (1988). Consumer Perceptions of Price, Quality, and Value: a Means-end Model and Synthesis of Evidence. Journal of Marketing, 52, 2-22.
-
The effects of perceived organizational support and social comparison on work attitudes
Nuri Herachwati , Jovi Sulistiawan
,
Zainiyah Alfirdaus ,
Mario Gonzales B. N.
doi: http://dx.doi.org/10.21511/ppm.16(1).2018.02
Problems and Perspectives in Management Volume 16, 2018 Issue #1 pp. 12-21 Views: 2016 Downloads: 286 TO CITE АНОТАЦІЯThis study is based on the results of a survey research conducted by JobStreet Indonesia on its members, which has surprisingly found that more than 70% of employees lack clarity on the goals of their career. Drawing from the social exchange theory, employees tend to show positive work attitudes when they perceive that their organization paid attention to them. The objective of this study is to assess how significant the influence of Perceived Organizational Support (POS) is on career satisfaction, organizational commitment, and turnover intention. Besides organizational perspective, as stated by the social comparison theory, the way individuals perform both upward and downward comparisons could be expected to affect career satisfaction. Also, this research uses career commitment as a moderator variable that can strengthen or weaken the influence among variables, which is the employee’s commitment towards their organization and competitiveness within their respective work group. The research has found some interesting results. It was shown that there is no significant relationship between POS and career satisfaction, career satisfaction and turnover intention, organizational support and turnover intention, and both upward and downward social comparison and turnover intention. The moderating effects of career commitment were not proven. In comparison, all of the moderating effects of a competitive work group were proven together with the relationship between upward social comparison and turnover intention.
-
Exploring motives behind Generation Y’s smartphone purchase
Nkosivile Welcome Madinga ,
Hilda Bongazana Dondolo
doi: http://dx.doi.org/10.21511/ppm.16(1).2018.28
Problems and Perspectives in Management Volume 16, 2018 Issue #1 pp. 284-291 Views: 1415 Downloads: 260 TO CITE АНОТАЦІЯConsidering the increase in smartphones, it becomes important to understand why people buy them. The purpose of this paper is to examine Generation Y’s motives behind smartphone purchases. The study made use of a qualitative research paradigm. Focus group interviews were selected as the method of data collection. Focus group members ranged from seven to ten. A total of 81 (N = 81) South African Generation Y were interviewed. The findings indicate that Generation Y consider quality and technical features when buying smartphones. Additionally, this study also observed that this cohort is status conscious and easily influenced by their friends when making purchase decisions.
-
Safety supports on employee safety voice
Nuri Herachwati , Jovi Sulistiawan ,
Zainiyah Alfirdaus ,
Bagus Anggara ,
Muhammad Atsiruddin Ruslananda
doi: http://dx.doi.org/10.21511/ppm.16(2).2018.05
Problems and Perspectives in Management Volume 16, 2018 Issue #2 pp. 49-55 Views: 1263 Downloads: 324 TO CITE АНОТАЦІЯThe present research aims to assess the influence of supervisor and colleague support on employee safety voice based on the social exchange theory and the effect of employee safety voice on employees’ satisfaction towards the organization. The data were collected from 302 bus drivers in Java, Indonesia. The data were then processed using a multiple regression analysis technique. The results indicate that supervisors have a significant negative effect on the action of voicing safety concerns by employees, while coworkers do not have any significant effect in relation to employees voicing their safety concerns. Furthermore, employee safety voice has also been found to have a significant negative effect on employee satisfaction towards their company.
