Human resource management practices and total quality management in insurance companies: Evidence from Jordan

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This study aims to extend the argument about the association between HRM and Total Quality Management (TQM) in insurance companies in Jordan. It is argued that the consideration of TQM can be supported in terms of configuration as an effect of Human Resource Management (HRM) in the presence or absence of other HRM practices. Data for this study were collected from 24 insurance companies listed on the Amman Stock Exchange and 342 employees. PLS-SEM was used to analyze the data collected through path analysis. Structural equation modeling was used to examine a causal relationship between the variables. The overall effect of HRM on TQM was explored to improve quality orientation and people criteria in insurance companies. The findings have indicated a significant and positive effect of teamwork, staffing, performance appraisals, and compensation on TQM. However, training and development have a negative, but significant impact on TQM. In addition, TQM significantly and positively affects the HRM of an organization. Performance was also positively and significantly affected by HRM. TQM is an important factor of HRM in insurance companies.

Acknowledgment
The authors are very thankful to all the associated personnel in any reference that contributed to the purpose of this study.

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    • Table 1. Descriptive statistics (n = 342)
    • Table 2. Correlation analysis
    • Table 3. Convergent validity
    • Table 4. Fornell and Larcker (1981) criterion
    • Table 5. Path analysis
    • Table 6. Predictive relevancy
    • Conceptualization
      Naser Khdour, Ahmad Samed Al-Adwan, Anas Alsoud, Jamal Ahmed Al-Douri
    • Data curation
      Naser Khdour, Ahmad Samed Al-Adwan, Jamal Ahmed Al-Douri
    • Methodology
      Naser Khdour, Ahmad Samed Al-Adwan, Anas Alsoud, Jamal Ahmed Al-Douri
    • Project administration
      Naser Khdour, Ahmad Samed Al-Adwan, Anas Alsoud, Jamal Ahmed Al-Douri
    • Writing – original draft
      Naser Khdour, Ahmad Samed Al-Adwan, Anas Alsoud, Jamal Ahmed Al-Douri
    • Writing – review & editing
      Naser Khdour, Ahmad Samed Al-Adwan, Anas Alsoud, Jamal Ahmed Al-Douri
    • Formal Analysis
      Jamal Ahmed Al-Douri