Employee engagement and best practices of internal public relations to harvest job performance in organizations


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Internal public relations are used to control the relationship between the organization and its employees. The paper explored whether and how internal public relations stimulate employees’ life satisfaction and job performance. The conceptual framework was built to link internal social media, perceived organizational transparency (POT), organizational identification, employee engagement, life satisfaction, and job performance. Using the hierarchical component model with employee engagement measured by job engagement and organizational engagement is a nascent point from this study. A mass survey was distributed to employees working in the aviation industry in southern Vietnam. Partial least squares structural equation modeling was used to analyze primary data from 193 valid respondents. It reveals that POT, internal social media, and organizational identification significantly positively impact employee engagement. It shows that employee engagement has significantly positive impacts on life satisfaction and job performance. It indicates that both organizational identification and POT are partial mediators intervening in the strong relationship between employee engagement and internal social media. It also indicates that life satisfaction is a partial mediator intervening the positive linkage between employee engagement and job performance. Practical implications and theoretical contributions were suggested for using internal public relations to enhance employees’ life satisfaction, and job performance.

This study is funded by Vietnam National University of Ho Chi Minh City (VNU-HCMC) under grant number B2020-28-02.

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    • Figure 1. Conceptual framework
    • Figure 2. Results of hypothesis testing
    • Table 1. Demographics of the respondents.
    • Table 2. Discriminant validity (Heterotrait-Monotrait ratios)
    • Table 3. Discriminant validity (Fornell-Larcker Criterion)
    • Table 4. Results of hypothesis testing
    • Table 5. Results of mediating effects
    • Table A1. Reliability and convergent validity of the latent constructs
    • Formal Analysis
      Han Nu Ngoc Ton
    • Validation
      Han Nu Ngoc Ton, Phuong V. Nguyen
    • Writing – original draft
      Han Nu Ngoc Ton
    • Writing – review & editing
      Han Nu Ngoc Ton, Phuong V. Nguyen
    • Conceptualization
      Phuong V. Nguyen
    • Funding acquisition
      Phuong V. Nguyen, Hoa Quynh Tran
    • Methodology
      Phuong V. Nguyen
    • Data curation
      Luan The Vuong
    • Project administration
      Hoa Quynh Tran
    • Visualization
      Hoa Quynh Tran