Global economic and technological challenges as determinants of human resource management transformation: A bibliometric analysis of research trends

This study investigates the Millennials and Gen Z perception toward Fintech services, their usage intention, and their financial behavior. The study took place in the Palestinian context with a global comparison among these generations. The authors used the questionnaire-based technique to meet the study objective. West Bank respondents were selected for this purpose; the study instrument was distributed through different social media channels. The findings show that reliability/trust and ease of use are the main issues in using a financial service. Millennials are more aware (48%) of Fintech services than Gen Z (38%), which is different from the global view where Gen Z is the highest. The smartphone penetration rate is 100% among both generations, while the financial inclusion ratio in Palestine is around 36.4%; these clear indicators are the main Fintech drivers to promote Fintech services in Palestine, and these are global indicators for Fintech adoption intention. Both generations (84%) intend to use e-wallet services, Millennials (87%) and Gen Z is (70%) prefer using real-time services. Half of the respondents see that Fintech plays a complementary role with banks. The majority see that Fintech services are cheaper than bank services. Wealth management, and robot advisor services, and both generations are looking to acquire them in the long run. The authors revealed that 85% of respondents from both generations trust banks, so it is recommended that banks digitize their financial services to meet the customers’ needs, considering that 90% of respondents see that promotions are a key issue in adopting Fintech services. Promoting e-wallet services by banks is highly recommended due to the massive rivalry with Fintech parties.

The rapid digital transformation of public systems has improved interactions between governments and citizens. In Morocco, while efforts to digitalize public administration continue, the integration of artificial intelligence presents new challenges due to structural and technical limitations. This study explores the openness of Moroccan civil servants to adopting artificial intelligence solutions and examines the role of change management in facilitating this process. A quantitative approach was employed, with 129 civil servants from key ministries – Education, Finance, and Health – completing an online questionnaire. These ministries were selected due to their critical importance in the public system and their frequent interactions with citizens. Furthermore, they played a central role in the National Administrative Reform Plan (2018–2022), which emphasized digital transformation as a key pillar in advancing e-government. The collected data were analyzed using SPSS, enabling a comprehensive analysis of the factors influencing AI adoption. The findings reveal that while younger civil servants are more open to AI, over 40% of respondents pointed to insufficient digital skills as a major barrier to artificial intelligence integration. The study underscores the importance of effective change management strategies, highlighting that strong leadership and clear communication are essential in promoting artificial intelligence receptiveness and ensuring seamless integration within Morocco’s public sector.

This paper comprehensively evaluates the literature on retail investor overconfidence using a framework-based systematic approach to understand the various dimensions of overconfidence bias, its effect on investing choices, and market dynamics. A systematic review of 137 publications from the Scopus database have been done to detect the research trend concerning investor overconfidence bias from its inception. An integrated ADO-TCM framework has been employed to present a systematic analysis of the theory, context, and methodologies (TCM) employed in the reviewed studies. The ADO (Antecedents, Decisions, and Outcomes) framework thoroughly examines the antecedents, decisions, and results of investor overconfidence.
The study identified four broad sets of factors contributing to investor overconfidence, as found in the existing literature. These factors include demographic characteristics, personality traits of investors, their knowledge and experience, and the features of investments and investor types. The Prospect theory is the most popular theory in the literature, with much research using secondary data and experiment-based analysis. The prospective study directions, based on the gaps in the existing literature, are as follows: further investigation into the decision-making processes of overconfident retail and professional investors is a worthwhile subject. Future research may shift their focus from financial outcome variables to non-financial outcome variables such as the impact of investor overconfidence on individuals’ stress levels, subjective financial well-being, and overall life happiness.