Dhia Qasim

This study explores the impact of digital banking channels on the operational excellence of Jordanian banks. It investigates the impact of social media, chatbots, digital wallets, and mobile applications on operational excellence in Jordanian banks, focusing on the moderating role of organizational culture. The study used a quantitative research method and a stratified random sampling technique to ensure a diverse sample of the five largest banks in Jordan, including managers and IT professionals responsible for managing digital banking operations. A total of 276 completed questionnaires were analyzed using structural equation modeling. The findings show that digital banking channels significantly contribute to operational excellence. Social media banking (β = 0.155, p < 0.05) and chatbots (β = 0.212, p < 0.01) positively impact operational excellence, while digital wallets (β = 0.301, p < 0.001) and mobile banking applications (β = 0.22, p < 0.01) also exhibit significant positive effects. The structural model explained 63% of the variance in operational excellence. Additionally, organizational culture was found to positively moderate the impact of social media banking (β = 0.20, p < 0.01), chatbots (β = 0.10, p < 0.05), and digital wallets (β = 0.16, p < 0.01) on operational excellence. However, the interaction between mobile applications and organizational culture was not significant (β = 0.078, p = 0.065).

This study aimed to investigate the impact of information management strategies on decision-making effectiveness in Jordanian private hospitals. It examines how data accuracy, accessibility, technology adoption, and information system integration influence decision-making effectiveness while considering the critical mediation role of organizational culture. A quantitative approach was employed; structured questionnaires were used to collect data from healthcare professionals in selected Jordanian private hospitals, which included hospital administrators, IT staff, and clinical managers. The total sample consisted of 357 out of 400 sent questionnaires. The study utilized partial least squares (PLS) and structural equation modeling (SEM) to assess the relationships between the variables. Based on β and R2 values, the results indicated that information management strategies significantly affect decision-making effectiveness, in addition to a vital role of organizational culture. The results indicate that data accuracy, accessibility, technology adoption, and information system integration influence decision-making effectiveness. Additionally, it stresses that organizational culture significantly influences the relationship between information management strategies and decision-making effectiveness in private hospitals in Jordan.