Social impacts of the continuous usage of digital healthcare service: A case of South Korea

  • Received April 14, 2021;
    Accepted May 17, 2021;
    Published May 24, 2021
  • Author(s)
  • DOI
    http://dx.doi.org/10.21511/im.17(2).2021.08
  • Article Info
    Volume 17 2021, Issue #2, pp. 79-89
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This work is licensed under a Creative Commons Attribution 4.0 International License

As untact communication is promoted in the era of the COVID-19 pandemic, special attention is paid to remote medical examination and customized healthcare trends. General digital healthcare services among social community members positively affect individuals’ healthcare and reduce medical social services’ burden, contributing to the development of society. Accordingly, it is necessary to induce healthcare behaviors through the continuous usage of digital healthcare services among social community members and to examine significant social impact factors in this regard. This study empirically analyzes the impact of three social impact factors – social capital, social support, and social value – on the continuous usage of digital healthcare service with healthcare behaviors and e-health literacy as media. To this end, a survey was conducted among 363 individuals who had used digital healthcare services in Korea, and the statistical data were analyzed. Social capital and social value were found to affect healthcare behaviors, e-health literacy, and continuous usage intentions, but social support did not. Based on this result, it was confirmed that the factors regarded by digital healthcare service users as necessary were the values and perceptions shared in society and the group, information and active communication rather than direct public support.

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    • Figure 1. Research model
    • Table 1. Variable definitions and measurement items
    • Table 2. Reliability and convergent validity test results
    • Table 3. Correlation matrix and AVE
    • Table 4. Hypothesis test results
    • Formal Analysis
      Jaewon Lee
    • Funding acquisition
      Jaewon Lee
    • Methodology
      Jaewon Lee
    • Investigation
      Jaewon Lee
    • Resources
      Jaewon Lee
    • Writing – original draft
      Jaewon Lee
    • Conceptualization
      Boyoung Kim
    • Data curation
      Boyoung Kim
    • Project administration
      Boyoung Kim
    • Supervision
      Boyoung Kim
    • Validation
      Boyoung Kim
    • Writing – review & editing
      Boyoung Kim