Knowledge integration challenges and critical success factors within construction traditional procurement system


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The purpose of this study is to explore and identify the challenges and Critical Success Factors (CSFs) of Knowledge Integration (KI) in terms of capturing, sharing and transferring knowledge within construction projects based on the Traditional Procurement System (TPS). On the basis of available studies on KI and TPS within the industry investigated, multiple case studies were developed to reach the aforementioned objective, involving two case studies to reflect the building sector within construction industry. Furthermore, an Interpretive Structural Modelling (ISM) approach was used to summarize and identify the relationships between the identified challenges. ‘Culture of Organization, ‘Contractual Boundaries’ and ‘Knowledge Management System’ (policies and strategies of organization) are identified as the main challenges. Having an ‘open environment’ and ‘clear liability of project members for sharing knowledge at different phases of project’ are two of identified CSFs, which will assist project managers to enhance the KI process within construction projects undertaken through the TPS.

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    • Figure 1. ISM-based model of KI challenges in the TPS
    • Figure 2. Screenshot showing nodes on CSFs of Knowledge Integration
    • Figure 3. KI challenges and its CSFs within the TPS
    • Table 1. Interviewee’s profile
    • Table 2. KM challenges within the TPS
    • Table 3. KI challenges within the TPS
    • Table 4. Self-Structured Interaction Matrix
    • Table 5. Initial reachability matrix
    • Table 6. Final reachability matrix
    • Table 7. Partitioning of variables