The impact of technostress on organizational functioning


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Research in recent years has shown that IT-enabled companies have higher productivity than their competitors. The new and latest technological solutions enrich the range of tools available to workers, ensuring that information is always available, communication is easier, and customers are better served. At the same time, these opportunities also create psycho-social pressures that strain workers’ working and private lives and can lead to further problems of techno-addiction. The study aims to investigate the relationships between the characteristics of technostress and their combined impact on trust within the organization between human-human and human-technology relationships. The quantitative study involved 531 respondents. Responses were analyzed using IBM SPSS 28 and IBM AMOS 27. The results show that there is undoubtedly a close relationship and a mutually generating effect between technostress characteristics, which substantially impact trust within the organization. However, trust is still stronger in personal relationships than in human-technology relationships. According to the respondents, the level of preparedness, technological knowledge, and expectations influence trust in the use of technology, which also affects performance and work-life balance.

This study is supported by the Research Centre at Faculty of Business and Economics (No. PE-GTK-GSKK A095000000-4) of University of Pannonia (Veszprém, Hungary).

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    • Figure 1. Technology stress and trust relationship
    • Table 1. Research findings on technostress
    • Table 2. Characteristics of respondents
    • Table 3. Organizational characteristics
    • Table 4. Characteristics and effects of technostress (mean, standard deviation, factor weights)
    • Table 5. Perception of technological phenomena in the light of demographic characteristics
    • Table 6. Relationship between technological stress and trust
    • Conceptualization
      Andrea Bencsik, Tímea Juhász
    • Data curation
      Andrea Bencsik, Tímea Juhász
    • Formal Analysis
      Andrea Bencsik, Tímea Juhász
    • Investigation
      Andrea Bencsik, Tímea Juhász
    • Methodology
      Andrea Bencsik, Tímea Juhász
    • Writing – original draft
      Andrea Bencsik, Tímea Juhász
    • Writing – review & editing
      Andrea Bencsik, Tímea Juhász