The interplay among human resource information systems, organizational citizenship behavior, and organizational success in Jordanian banks

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The objective of this study is to investigate the impact of human resource information systems on organizational success and the moderating role of organizational citizenship behavior in the banking sector of Jordan. The study employed a quantitative-research method, using a stratified random sampling technique, to collect data from 141 employees working in the human resources departments of Jordanian banks. The simple regression results showed a significant positive impact of human resource information systems on organizational success, as indicated by a T-value of 4.195 at a significance level of 0.000, which was less than 0.05, an F-value of 17.569 at a significance level of 0.000. Additionally, the study found that organizational citizenship behavior played a significant moderating role in the relationship between human resource information systems and organizational success, as demonstrated by an increase in the R2 value from the first to the third models. These findings contribute to the existing literature by providing new evidence of the positive impact of human resource information systems on organizational success and the moderation effect of organizational citizenship behavior in the MENA region.

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    • Table 1. Measurement instruments
    • Table 2. Descriptive statistics for HRIS questions
    • Table 3. Descriptive statistics for organizational citizenship behavior
    • Table 4. Descriptive statistics for organizational success
    • Table 5. Simple regression results
    • Table 6. Hierarchical regression results (H2)
    • Validation
      Amro Alzghoul
    • Visualization
      Amro Alzghoul
    • Writing – original draft
      Amro Alzghoul
    • Writing – review & editing
      Amro Alzghoul, Sahar Moh’d Abu Bakir
    • Formal Analysis
      Sahar Moh’d Abu Bakir
    • Investigation
      Sahar Moh’d Abu Bakir
    • Resources
      Sahar Moh’d Abu Bakir
    • Software
      Sahar Moh’d Abu Bakir
    • Supervision
      Sahar Moh’d Abu Bakir
    • Conceptualization
      Ghaith Abdulraheem Ali Alsheikh
    • Data curation
      Ghaith Abdulraheem Ali Alsheikh
    • Methodology
      Ghaith Abdulraheem Ali Alsheikh
    • Project administration
      Ghaith Abdulraheem Ali Alsheikh