Servant leadership and organizational performance: Mediating role of organizational culture

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Servant leadership positively influences the performance of organizations since it focuses on developing the most critical capital of organizations – human beings. The study aims to analyze the influence of servant leadership on organizational performance mediated by organizational culture focusing on administrative staff in Peru. It uses a quantitative approach and non-experimental design. The data were obtained transversally from 465 union members-administrative staff through a virtual survey with a 20-item Likert-type questionnaire, verifying the data for compliance with the underlying assumptions. For data processing, the SPSS AMOS program was chosen, subjecting the data to confirmatory factor analysis and using the structural equation model to test the proposed hypotheses. The results show that, for administrative staff, organizational culture partially mediates the influence of servant leadership on organizational performance at 0.127. While servant leadership positively influences organizational performance (β = 0.341, p < 0.01), it also positively influences organizational culture (β = 0.492, p < 0.01). Furthermore, organizational culture positively influences organizational performance (β= 0.262, p < 0.01). The study confirms the importance of servant leadership in the performance of organizations. Also, it provides evidence to affirm that organizational culture is fundamental in explaining this influence, thus filling the research gap.
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    • Figure 1. Proposed conceptual model
    • Figure 2. Structural model
    • Table 1. Reliability results
    • Table 2. Descriptive statistics of control and latent variables
    • Table 3. Validity and reliability of the model
    • Table 4. Main model fit indicators
    • Table 5. Mediation of organizational culture through the bootstrap method
    • Conceptualization
      Rober Anibal Luciano Alipio, Danny Xavier Arevalo Avecillas
    • Data curation
      Rober Anibal Luciano Alipio, Emérito Felipe Zavala Benites
    • Investigation
      Rober Anibal Luciano Alipio, Grimaldo Wilfredo Quispe Santivañez
    • Validation
      Rober Anibal Luciano Alipio, Grimaldo Wilfredo Quispe Santivañez
    • Writing – original draft
      Rober Anibal Luciano Alipio, Emérito Felipe Zavala Benites
    • Formal Analysis
      Danny Xavier Arevalo Avecillas, Wilber Jimenez Mendoza
    • Methodology
      Danny Xavier Arevalo Avecillas, Wilber Jimenez Mendoza
    • Supervision
      Danny Xavier Arevalo Avecillas, Wilber Jimenez Mendoza
    • Visualization
      Danny Xavier Arevalo Avecillas, Wilber Jimenez Mendoza
    • Project administration
      Grimaldo Wilfredo Quispe Santivañez, Emérito Felipe Zavala Benites
    • Resources
      Grimaldo Wilfredo Quispe Santivañez
    • Writing – review & editing
      Grimaldo Wilfredo Quispe Santivañez, Wilber Jimenez Mendoza, Emérito Felipe Zavala Benites