Conceptual framework of implementing knowledge management system in business organizations

  • Received December 8, 2021;
    Accepted December 26, 2021;
    Published May 11, 2022
  • Author(s)
  • DOI
  • Article Info
    Volume 11 2021, Issue #2, pp. 1-9
  • Cited by
    1 articles

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License

Knowledge management is especially relevant for modern organizations because how a business receives, disseminates, and uses knowledge is a determining condition for its ability to successfully develop and compete in a knowledge-based economy. The purpose of the study is to develop conceptual foundations for the implementation of knowledge management system to achieve sustainable competitiveness of the organization. The following methods were used in the research process: analysis, synthesis, theoretical generalization - in the process of research of theoretical and methodological developments of domestic and foreign scientists on the definition of "knowledge management system"; comparative analysis - in the study of differences in scientific approaches to the principles of knowledge management; systems analysis - in the development of conceptual foundations for the implementation of knowledge management system. The study resulted in the development of conceptual foundations for the implementation of knowledge management system, which defies the purpose, strategic and tactical goals, general and specific principles, functions, bodies and tools of management, expected results. One of the most important elements of the conceptual framework for implementing a knowledge management system is the choice of management tools, which should be based on the priority functions of knowledge management based on assessing the current state and available opportunities for further development of the organization. A feature of the developed conceptual framework is the knowledge management tools, the list of which contains traditional and innovative methods of working with knowledge. Modern software and online platforms for knowledge management are offered, the most popular of which are, Document360, Tettra, TallyFox Tallium, ProProfs, Zendesk, Helpjuice.

view full abstract hide full abstract
    • Figure 1. Концептуальні засади впровадження системи управління знаннями
    • Table 1. Спеціалізовані платформи для управління знаннями
    • Conceptualization
      Olena Oliinyk
    • Data curation
      Olena Oliinyk
    • Formal Analysis
      Olena Oliinyk
    • Funding acquisition
      Olena Oliinyk
    • Resources
      Olena Oliinyk
    • Software
      Olena Oliinyk
    • Supervision
      Olena Oliinyk
    • Validation
      Olena Oliinyk