Exploring the influence of skepticism, attitude, and religiosity on consumer intentions to adopt Sharia banking in Indonesia
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Author(s)Aidha TrisantyLink to ORCID Index: https://orcid.org/0000-0001-9041-9937
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Catur SugiartoLink to ORCID Index: https://orcid.org/0000-0003-1804-707X
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DOIhttp://dx.doi.org/10.21511/bbs.20(4).2025.09
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Article InfoVolume 20 2025, Issue #4, pp. 100-113
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Creative Commons Attribution 4.0 International License
Type of the article: Research Article
Abstract
Indonesia, with its position as the world’s largest Muslim-majority country, still shows a striking paradox: conventional banks remain dominant, while the market share of Sharia banks is stuck at 7.83% by the end of 2023. To address this issue, this study examines the role of compliance, Islamic financial literacy (IFL), skepticism, attitude, and religiosity in shaping Muslim consumers’ intention to adopt Sharia banking. The target population was Muslim individuals aged 17 years and above who had not yet opened an account in a Sharia bank, as they represent potential adopters. Data were gathered through an online survey conducted from July to August 2023, involving 210 respondents, with the majority being female (60%), aged 17-25 years (41%), and already employed (70%). Using Partial Least Squares Structural Equation Modeling (SmartPLS 3.0), the findings reveal that perceived Sharia compliance directly increases intention (β = 0.114; p < 0.01) and reduces skepticism (β = –0.556; p < 0.001). IFL does not directly influence intention (β = 0.053; p = 0.134), but it lowers skepticism (β = –0.225; p < 0.01). Skepticism erodes positive attitudes (β = –0.412; p < 0.001), while attitude emerges as the strongest predictor of intention (β = 0.795; p < 0.001). Religiosity further strengthens the link between IFL and intention (β = 0.089; p < 0.01). These findings highlight that authentic Sharia compliance and positive consumer attitudes play a more decisive role than IFL, with religiosity serving as a key factor in shaping decisions to adopt Sharia banking.
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JEL Classification (Paper profile tab)G21, D12, M31, Z12
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References57
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Tables8
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Figures0
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- Table 1. Profile of respondents
- Table 2. Factor loadings
- Table 3. Heterotrait–Monotrait ratio (HTMT)
- Table 4. Fornell-Larcker criteria
- Table 5. Cross-loadings
- Table 6. Internal consistency reliability
- Table 7. Full collinearity estimates (variance inflation factors/VIFs)
- Table 8. Hypotheses testing
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Adoption of Mobile Banking and Perceived Risk in GCC
Kavita Chavali ,
Ajith Kumar
doi: http://dx.doi.org/10.21511/bbs.13(1).2018.07
Banks and Bank Systems Volume 13, 2018 Issue #1 pp. 72-79 Views: 3094 Downloads: 872 TO CITE АНОТАЦІЯThe study deals with the adoption of mobile banking services by respondents in UAE and the perception of risk factors by them. A model was developed on the Customer Adoption Process of mobile banking. The model is validated based on the data collected using the questionnaire from a sample of 90 respondents in UAE. Factor analysis is used to evaluate and analyze the responses. Belief in technology and the value it creates are the major driving force for respondents to adopt mobile banking. Respondents perceive that mobile banking helps in proper financial planning due to continuous monitoring the transactions and time saving. Lack of privacy in the mobile banking transactions and not all banks offering mobile banking services in UAE are the major challenges perceived by the respondents for non-adoption of mobile banking. Respondents identify time risk, financial risk and performance risk as the most predominant risk factors compared to other risks in the adoption process.
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Exploring the role of digital financial literacy in the adoption of Peer-to-Peer lending platforms
Sahiba Khan ,
Ranjit Singh ,
H. R. Laskar ,
Mousumi Choudhury
doi: http://dx.doi.org/10.21511/imfi.22(1).2025.28
Investment Management and Financial Innovations Volume 22, 2025 Issue #1 pp. 369-383 Views: 2984 Downloads: 748 TO CITE АНОТАЦІЯAs financial technologies rapidly expand in developing countries like India, digital financial literacy plays a critical role in shaping how individuals interact with innovative financial services. This study evaluates the influence of financial literacy, digital literacy, and digital financial literacy on the adoption of Peer-to-Peer lending platforms. It also explores the distinct roles and interrelationships among these forms of literacy within the Peer-to-Peer lending ecosystem. Data were collected from 430 participants, exceeding the minimum sample size requirement calculated through G*Power. Participants, comprising borrowers and lenders, actively interacted on Peer-to-Peer lending platforms in cities like Delhi, Mumbai, Hyderabad, Bangalore, and Chennai, ensuring a holistic understanding of the ecosystem. Borrowers are individuals seeking financial assistance, while lenders provide funds, often in exchange for interest-based returns. Using Partial Least Squares Structural Equation Modeling (PLS-SEM), the study reveals that while financial literacy and digital literacy significantly contribute to digital financial literacy, they do not directly impact the behavioral intention to adopt Peer-to-Peer lending platforms. Instead, digital financial literacy directly influences adoption intention, highlighting the importance of integrated literacy over isolated skills. The findings underscore the high proficiency levels of existing users in financial, digital, and digital financial literacy, reflecting the platforms’ appeal to skilled individuals. Expanding access to less proficient populations remains crucial. Moreover, platform managers can capitalize on user expertise by introducing advanced features tailored to sophisticated needs, thereby enhancing satisfaction and the overall user experience. These insights emphasize digital financial literacy’s pivotal role in fostering broader Peer-to-Peer lending adoption.
Acknowledgments
The first author thanks the Ministry of Education, Government of India, for providing financial assistance (fellowship) during her Ph.D. -
Exploring customer intentions to adopt mobile banking services: evidence from a developing country
Ayeasha Akhter ,
Ahmed Al Asheq 
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Md. Uzzal Hossain ,
Md. Mobarak Karim
doi: http://dx.doi.org/10.21511/bbs.15(2).2020.10
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