The influence of servant leadership on job satisfaction with individual character as a moderating variable
-
Received December 7, 2020;Accepted March 17, 2021;Published March 30, 2021
-
Author(s)Link to ORCID Index: https://orcid.org/0000-0002-2830-911XLink to ORCID Index: https://orcid.org/0000-0002-2788-4534Link to ORCID Index: http://orcid.org/0000-0001-5351-2307
-
DOIhttp://dx.doi.org/10.21511/ppm.19(1).2021.37
-
Article InfoVolume 19 2021, Issue #1, pp. 445-455
- TO CITE АНОТАЦІЯ
-
Cited by4 articlesJournal title: Acta InnovationsArticle title: Analysis of the role of servant leadership on employee’s job satisfaction mediated by leader-member exchange style among employees in the private higher education sector in KuwaitDOI: 10.32933/ActaInnovations.49.6Volume: / Issue: 49 / First page: 60 / Year: 2023Contributors: Nourhan El-Bayaa, Dina Said, Yehia Ibrahim AlzoubiJournal title: Journal of Asia Business StudiesArticle title: Reconstruction of trust and organizational commitment through servant leadership in the postpandemic era: evidence from the IT sector of PakistanDOI: 10.1108/JABS-03-2022-0094Volume: 18 / Issue: 5 / First page: 1142 / Year: 2024Contributors: Muhammad Muzammil Ghayas, Malik Muhammad Sheheryar Khan, Sanjeev Kumar, Syed Mofazzal MohyuddinJournal title: International Journal of Research in Business and Social Science (2147- 4478)Article title: Analyzing the influence of servant leadership on job performance through work engagement as a mediatorDOI: 10.20525/ijrbs.v11i6.1851Volume: 11 / Issue: 6 / First page: 157 / Year: 2022Contributors: Adjeng Mariana Febrianti, Eka Triana YulianJournal title: Acta InnovationsArticle title: Analysis of the role of servant leadership on employee’s job satisfaction mediated by leader-member exchange style among employees in the private higher education sector in KuwaitDOI: 10.32933/49.6Volume: / Issue: 49 / First page: 60 / Year: 2023Contributors: Nourhan El-Bayaa, Dina Said, Yehia Ibrahim Alzoubi
- 3686 Views
-
1656 Downloads
This work is licensed under a
Creative Commons Attribution 4.0 International License
This study aims to investigate the influence of servant leadership on job satisfaction with individual character as a moderating variable. It used a quantitative approach with multiple linear regression analysis. The population of this study were employees of the Central Sulawesi province industry and trade office. It involved 72 samples selected using a purposive sampling technique. The results showed that servant leadership significantly influence job satisfaction with a value of 82.5%. The most significant factor affecting job satisfaction is wisdom (correlation coefficient = 0.863) in which the higher the wisdom, the higher the job satisfaction. The next factor is persuasive mapping in which the higher the persuasive mapping, the higher the job satisfaction (correlation coefficient = 0.697). Then, it was followed by altruistic calling with the correlation coefficient value of 0.524 in which the higher the altruistic calling, the higher the job satisfaction. The last is emotional healing with a correlation coefficient value of 0.291 in which the higher the emotional healing, the higher the job satisfaction. On the other hand, organizational stewardship is the only factor does not influence the job satisfaction (correlation coefficient = 0.009).
- Keywords
-
JEL Classification (Paper profile tab)J81, L20
-
References51
-
Tables8
-
Figures1
-
- Figure 1. Research conceptual framework
-
- Table 1. Kolmogorov-Smirnov test results
- Table 2. Descriptive statistics of research variables
- Table 3. Simple sample T-test results
- Table 4. Pearson correlation coefficient results
- Table 5. Statistics of multiple regression of job satisfaction
- Table 6. Variance of multiple regression of job satisfaction
- Table 7. Statistics related to retained independent variables in the regression model
- Table 8. ANOVA test results
-
- Adiguzel, Z., Ozcinar, M. F., & Karadal, H. (2020). Does servant leadership moderate the link between strategic human resource management on rule breaking and job satisfaction? European Research on Management and Business Economics, 26(2), 103-110.
- Akdol, B., & Arikboga, F. S. (2015). The Effects of Leader Behavior on Job Satisfaction: A Research on Technology Fast50 Turkey Companies. Procedia – Social and Behavioral Sciences, 195, 278-282.
- Ali, W. (2016). Understanding the Concept of Job Satisfaction, Measurements, Theories and its Significance in the Recent Organizational Environment: A Theoretical Framework. Archives of Business Research, 4(1).
- Aziri, B. (2011). Job Satisfaction, a Literature Review. Management Research and Practice, 3(1), 77-90.
- Barbuto, J. E., & Wheeler, D. W. (2006). Scale development and construct clarification of servant leadership. Group and Organization Management, 31(3), 300-326.
- Bhatti, K. K., & Qureshi, T. M. (2007). International Review of Business Research Papers. Impact of Employee Participation on Job Satisfaction, Employee Commitment and Employee Productivity. Human Resource Management, 3(2), 54-68.
- Chan, S. C. H. (2019). Participative leadership and job satisfaction: The mediating role of work engagement and the moderating role of fun experienced at work. Leadership & Organization Development Journal, 40(3), 319-333.
- Cheng, L., Guo, H., & Lin, H. (2020). The influence of leadership behavior on miners’ work safety behavior. Safety Science, 132, 104986.
- Chiniara, M., & Bentein, K. (2016). Linking servant leadership to individual performance: Differentiating the mediating role of autonomy, competence and relatedness need satisfaction. The Leadership Quarterly, 27(1), 124-141.
- Côté, K., Lauzier, M., & Stinglhamber, F. (2020). The relationship between presenteeism and job satisfaction: A mediated moderation model using work engagement and perceived organizational support. European Management Journal.
- Daryanto, E. (2014). Individual Characteristics, Job Characteristics, and Career Development: A Study on Vocational School Teachers’ Satisfaction in Indonesia. American Journal of Educational Research, 2(8), 698-702.
- Drury, S. (2004). Copy Limitations. March.
- Dugguh, S., & Dennis, A. (2014). Job satisfaction theories: Traceability to employee performance in organizations. IOSR Journal of Business and Management, 16(5), 11-18.
- Erkutlu, H., & Chafra, J. (2015). The Effects of Empowerment Role Identity and Creative Role Identity on Servant Leadership and Employees’ Innovation Implementation Behavior. Procedia – Social and Behavioral Sciences, 181, 3-11.
- Farrington, S. M., & Lillah, R. (2019). Servant leadership and job satisfaction within private healthcare practices. Leadership in Health Services, 32(1), 148-168.
- Ghasemizad, A., Zadeh, M. A., & Bagheri, S. (2012). A study of the relationship between teachers and principals ’ spiritual leadership, quality of work life, job satisfaction and productivity. American Journal of Scientific Research, 49(49), 11-20.
- Greenleaf, R. K. (2019). The Servant as Leader. Leadership, 407-415.
- Hajdukova, A., Klementova, J., & Klementova, J. (2015). The Job Satisfaction as a Regulator of the Working Behaviour. Procedia – Social and Behavioral Sciences, 190, 471-476.
- Hansbrough, T. K., Lord, R. G., Schyns, B., Foti, R. J., Liden, R. C., & Acton, B. P. (2020). Do you remember? Rater memory systems and leadership measurement. The Leadership Quarterly, 101455.
- Hebert, S. C. (2003). The relationship of perceived servant leadership and job satisfaction from the follower’s perspective. Capella University.
- Hodson, R. (1984). A focus on employer characteristics. Sociology and Social Research, 69(1), 22-49.
- Horsman, J. H. (2002). Perspectives of servant-leadership and spirit in organizations. Dissertation Abstracts International, 62(03), 1119. (UMI No. 3010149).
- Hunter, E. M., Neubert, M. J., Perry, S. J., Witt, L. A., Penney, L. M., & Weinberger, E. (2013). Servant leaders inspire servant followers: Antecedents and outcomes for employees and the organization. The Leadership Quarterly, 24(2), 316-331.
- Kim, M., Kim, Y. D., & Lee, H.-W. (2020). It is time to consider athletes’ well-being and performance satisfaction: The roles of authentic leadership and psychological capital. Sport Management Review, S1441352319300245.
- Lanctot, J. D., & Irving, J. A. (2007). Character and Leadership: Situating Servant Leadership in a Proposed Virtues Framework. Leadership, 6(2007), 26.
- Laub, J. A. (1999). Assessing the servant organization: Development of the servant organizational leadership assessment (SOLA) instrument. Florida Atlantic University, 0119.
- Li, B., Urban, J. P. G., & Yu, J. (2012). The distribution of fibrillin-2 and LTBP-2, and their co-localisation with fibrillin-1 in adult bovine tail disc Journal of Anatomy, 5811(Ii), 164-172.
- Liden, R. C., Wayne, S. J., Zhao, H., & Henderson, D. (2008). Servant leadership: Development of a multidimensional measure and multi-level assessment. The Leadership Quarterly, 19(2), 161-177.
- Lu, H., While, A. E., & Louise Barriball, K. (2005). Job satisfaction among nurses: A literature review. International Journal of Nursing Studies, 42(2), 211-227.
- Luu, T. (2019). Relationship between benevolent leadership and the well-being among employees with disabilities. Journal of Business Research, 99, 282-294.
- Mahdavi, I., & Fazlollahtabar, H. (2011). Design of a Fuzzy Job Satisfaction Matrix with Dynamic Performance Criteria (pp. 1173-1178).
- Mamiseishvili, K., & Rosser, V. J. (2011). Examining the Relationship between Faculty Productivity and Job Satisfaction (33 p.).
- Marzuki, P. F., Permadi, H., & Sunaryo, I. (2012). Factors Affecting Job Satisfaction of Workers in Indonesian Construction Companies. Journal of Civil Engineering and Management, 18(3), 299-309.
- Mathis, R. L., & Jackson, J. H. (2006). Human Resource Management Manajemen Sumber Daya Manusia (10th ed.). Salemba Empat, Jakarta.
- McCann, J. T., Graves, D., & Cox, L. (2014). Servant Leadership, Employee Satisfaction, and Organizational Performance in Rural Community Hospitals. International Journal of Business and Management, 9(10), 28.
- Miears, L. D. (2004). Servant-leadership and job satisfaction: A correlational study in Texas Education Agency Region X public schools. Texas A&M University-Commerce.
- Nasir, R., Fatimah, O., Mohammadi, M. S., Wan Shahrazad, W. S., Khairudin, R., & Halim, F. W. (2011). Demographic variables as moderators in the relationship between job satisfaction and task performance. Pertanika Journal of Social Science and Humanities, 19(SPEC. ISSUE), 33-40.
- Nasir, R., Fatimah, O., Mohammadi, M. S., Wan, W. S., Shahrazad, & Khairudin. (2011). Demographic Variables as Moderators in the Relationship between Job Satisfaction and Task Performance. Pertanika Journal of Social Science and Humanities, 19, 33-40.
- Neubert, M. J., Hunter, E. M., & Tolentino, R. C. (2016). A servant leader and their stakeholders: When does organizational structure enhance a leader’s influence? The Leadership Quarterly, 27(6), 896-910.
- Page, D., & Wong, T. (2000). A conceptual framework for measuring servant leadership. The Human Factor in Shaping the Course of History and Development, May, 69-110.
- Sendjaya, S., & Sarros, J. C. (2002). Servant Leadership: Its Origin, Development, and Application in Organizations. Journal of Leadership & Organizational Studies, 9(2), 57-64.
- Sendjaya, S., Sarros, J. C., & Santora, J. C. (2008). Defining and Measuring Servant Leadership Behaviour in Organizations: Servant Leadership Behaviour in Organizations. Journal of Management Studies, 45(2), 402-424.
- Shahzad, A., Rizvi, R. A., Waheed, A., Khan, I., Usman, S. M., Nazir, N., Amin, G., & Kiyani, T. M. (2013). Linking servant leadership with organizational citizenship behavior through trust: An embryonic structural modelling approach. European Journal of Social Sciences, 39(2), 273-284.
- Shrivastava, A., & Purang, P. (2009). Employee Perceptions of Job Satisfaction: Comparative Study on Indian Banks. Asian Academy of Management Journal, 14(2), 65-78.
- Spears, L. C. (2010). Character and servant leadership: Ten characteristics of effective, caring leaders. The Journal of Virtues & Leadership, 1(1), 25-30.
- Steel, B. S., Pierce, J. C., Berman, E., & Taylor, J. (2017). Job satisfaction in Cascadia: A comparison of British Columbia, Oregon, and Washington civil servants. The Social Science Journal, 54(4), 379-388.
- Stouten, J., & Liden, R. C. (2020). Social Loafing in Organizational Work Groups: The Mitigating Effect of Servant Leadership. In Individual Motivation within Groups (pp. 55-80). Elsevier.
- Sun, A., & Xia, J. (2018). Teacher-perceived distributed leadership, teacher self-efficacy and job satisfaction: A multilevel SEM approach using the 2013 TALIS data. International Journal of Educational Research, 92, 86-97.
- Thompson, R. S. (2002). The perception of servant leadership characteristics and job satisfaction in a church-related college (Doctoral dissertation). Available from ProQuest Dissertations & Theses Database.(UMI No. 3103013).
- van Dierendonck, D., Stam, D., Boersma, P., de Windt, N., & Alkema, J. (2014). Same difference? Exploring the differential mechanisms linking servant leadership and transformational leadership to follower outcomes. The Leadership Quarterly, 25(3), 544-562.
- Winston, B. E. (2003). Extending Patterson’s Servant Leadership Model: Explaining How Leaders and Followers Interact in a Circular Model. Servant Leadership Research Roundtable, August, 1-9.
-
-
Conceptualization
Bakri Hasanuddin
-
Data curation
Bakri Hasanuddin
-
Formal Analysis
Bakri Hasanuddin
-
Funding acquisition
Bakri Hasanuddin
-
Project administration
Bakri Hasanuddin, Mustainah M
-
Writing – original draft
Bakri Hasanuddin
-
Investigation
Mustainah M
-
Methodology
Mustainah M
-
Resources
Mustainah M, Pricylia Chintya Dewi Buntuang
-
Software
Pricylia Chintya Dewi Buntuang
-
Supervision
Pricylia Chintya Dewi Buntuang
-
Validation
Pricylia Chintya Dewi Buntuang
-
Visualization
Pricylia Chintya Dewi Buntuang
-
Writing – review & editing
Pricylia Chintya Dewi Buntuang
-
Conceptualization
-
Effect of work motivation and job satisfaction on employee performance: Mediating role of employee engagement
Problems and Perspectives in Management Volume 19, 2021 Issue #3 pp. 162-174 Views: 9561 Downloads: 7799 TO CITE АНОТАЦІЯTechnological developments are things that must be followed by companies to achieve a competitive advantage to improve performance. To achieve and improve performance, companies need active employee engagement by encouraging motivation and fulfilling their job satisfaction. This study aims to analyze the effect of motivation and job satisfaction on performance with employee engagement as a mediating variable. The research sample is Information Technology (IT) companies located in the cities of Jakarta and Bandung, Indonesia. Research respondents are system developers who handle system development activities for a project or part of an ongoing project. By using the convenience sampling technique 103 responses were obtained from IT developers. The research model analysis method uses Partial Least Square (PLS) with SMART PLS Ver 3.0 software. Empirical findings prove that motivation has a positive effect on the performance of IT employees, while job satisfaction is independent. Employee engagement does not directly affect employee performance, but the effect of mediation through motivation and job satisfaction can have a significant effect on employee performance. The research findings have managerial implications, in increasing high employee involvement, motivation needs to be encouraged to be more active and innovative, and facilitate the achievement of the desired results.
Acknowledgment
This study was made possible because of the full support of the Region III Education Service Institute (LL-DIKTI III), the Ministry of Education and Culture of the Republic of Indonesia, and the Research Center at Mercu Buana University, Jakarta. -
Impulse buying behavior among female shoppers: Exploring the effects of selected store environment elements
Vinish P. , Prakash Pinto , Iqbal Thonse Hawaldar , Slima Pinto doi: http://dx.doi.org/10.21511/im.16(2).2020.05Innovative Marketing Volume 16, 2020 Issue #2 pp. 54-70 Views: 2958 Downloads: 1783 TO CITE АНОТАЦІЯThis paper intends to analyze the impact of store layout, ambient factors, and employees on impulsive decision-making among female customers visiting the apparel outlets. The responses were collected through a single-stage mall intercept survey method using a structured questionnaire from 385 respondents in leading apparel stores in selected Tier I and Tier II cities in the state of Karnataka, India. The responses were analyzed using multiple regression analysis. Constructs such as store layout, ambience and employees were found to be significantly positively correlated with impulse buying behavior. The variables largely explain the variation in impulse buying under store ambiance. Except ‘attention to the window display’ and ‘friendly staff’ all other twelve variables considered in the study were found to have significant impact on the impulse buying behavior. Though store ambiance, well-structured layout, and pleasant shopping experience are essential determinants of customer satisfaction, the study results imply that the number of store staff and sales skills are critical aspects of impulse buying in the apparel business and true assets to the retail organization. Additionally, poor customer interaction, staff shortage, and high employee attrition could discourage the store’s revenue generation.
-
Impact of organizational politics on proactive behavior of government employees: the moderating role of self-efficacy
Problems and Perspectives in Management Volume 18, 2020 Issue #1 pp. 385-393 Views: 1607 Downloads: 306 TO CITE АНОТАЦІЯIn today’s organizational environment, human resources are seen to be one of the most crucial assets that must be maintained, particularly the existence of employees’ proactive behavior, which is needed for the sustainability of organizational performance. One factor, which may affect the employees’ proactive behavior, is organizational politics. Therefore, the main objective of this study is to investigate the effect of organizational politics on proactive behavior of government employees and to test further whether this effect was moderated by self-efficacy. This study used a quantitative approach with an exploratory method to answer the proposed hypothesis. The samples were 310 local government employees in Bandung district, Cimahi City, Bandung City, and West Bandung Regency, Indonesia. For processing the data and testing the hypotheses, this research employed Moderated Regression Analysis by using STATA 13. The results showed that organizational politics has a negative effect on the proactive behavior of government employees, and the moderation effect of self-efficacy can weaken the negative relationship between organizational politics and proactive behavior. The study, therefore, makes a valuable contribution regarding the additional evidence to the organization within this field.