Does brand love strictly increase purchase intention? The case of Linio

  • Received July 10, 2022;
    Accepted September 26, 2022;
    Published October 14, 2022
  • Author(s)
  • DOI
    http://dx.doi.org/10.21511/im.18(4).2022.04
  • Article Info
    Volume 18 2022, Issue #4, pp. 36-47
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This work is licensed under a Creative Commons Attribution 4.0 International License

Given that feelings toward a brand allow for a mutually beneficial relationship, it is easy to assume that they are closely related to the customer’s willingness to buy as if they increase or decrease probably in the same proportion. Consequently, this study aims to observe the attractiveness of the Linio brand, one of Latin America’s most important e-commerce platforms, on the part of its consumers in northern Peru. The paper is quantitative, correlational, cross-sectional, and non-experimental; a probabilistic sampling was applied to 385 young consumers. The study used Microsoft Excel for the descriptive analysis, while the coefficients were applied with IBM SPSS Statistics. After applying Spearman’s Rho tests, the results showed a moderate relationship, with the satisfaction and love dimensions having the highest values. In contrast, the word-of-mouth communication and commitment dimensions have the lowest values. The study presents a moderate positive relationship between the variables brand love and purchase intention, which shows that the link is not as close as initially thought. Furthermore, brand loyalty has a slightly contradictory behavior despite individuals’ level of brand love.

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    • Figure 1. Variables and dimensions of the study
    • Figure 2. Study variables and Spearman’s rho tests following each of the hypotheses proposed
    • Table 1. Instrument reliability statistics
    • Table 2. Normality test
    • Table 3. Correlation between brand love and purchase intention
    • Table 4. Correlation between satisfaction dimension and purchase intention
    • Table 5. Correlation between WOM dimension and purchase intention
    • Table 6. Correlation between love dimension and purchase intention
    • Table 7. Correlation between commitment dimension and purchase intention
    • Conceptualization
      Kevin Helaman Rocha-Vallejos, Franklin Cordova-Buiza
    • Formal Analysis
      Kevin Helaman Rocha-Vallejos
    • Investigation
      Kevin Helaman Rocha-Vallejos, Shirley Nicol Rabanal-Altamirano, Franklin Cordova-Buiza
    • Resources
      Kevin Helaman Rocha-Vallejos, Shirley Nicol Rabanal-Altamirano
    • Validation
      Kevin Helaman Rocha-Vallejos, Daniel Amadeo Robles-Fabian
    • Data curation
      Shirley Nicol Rabanal-Altamirano, Daniel Amadeo Robles-Fabian
    • Visualization
      Shirley Nicol Rabanal-Altamirano
    • Writing – original draft
      Shirley Nicol Rabanal-Altamirano
    • Project administration
      Daniel Amadeo Robles-Fabian
    • Software
      Daniel Amadeo Robles-Fabian
    • Writing – review & editing
      Daniel Amadeo Robles-Fabian
    • Methodology
      Franklin Cordova-Buiza
    • Supervision
      Franklin Cordova-Buiza
    • Funding acquisition
      Franklin Cordova-Buiza