Exploring resilience: The impact of operational efficiency and financial health in South African non-life insurance companies
-
DOIhttp://dx.doi.org/10.21511/ins.16(1).2025.09
-
Article InfoVolume 16 2025, Issue #1, pp. 103-114
- 19 Views
-
4 Downloads
This work is licensed under a
Creative Commons Attribution 4.0 International License
The South African non-life insurance sector faces persistent challenges, including low investment returns, the need for digital transformation, and underperformance in meeting strategic goals. These issues threaten operational efficiency and financial health, critical factors for resilience in a competitive market. This study investigates the relationship between operational efficiency, financial health, and resilience in 32 South African non-life insurance companies. A descriptive research design was employed, analyzing panel data from 2008 to 2019, a period chosen due to the financial crisis of 2008, which significantly impacted the insurance industry. Data were sourced from S&P Capital IQ and Refinitiv Eikon, known for providing reliable financial information. Regression analysis was used to examine how liquidity, leverage, and company size influence financial health, with company size analyzed as a moderating factor.
The results showed that liquidity and leverage positively impact financial health, with larger companies benefiting more from operational efficiency and profitability improvements. However, the effect of liquidity decreases as company size increases. The model demonstrated strong explanatory power (R² = 0.8662) and was statistically significant (Wald Chi² = 611.92, p < 0.01). These findings offer actionable insights for industry stakeholders and policymakers, emphasizing the importance of tailored strategies to enhance resilience and sustainable growth across companies of varying sizes. Addressing operational inefficiencies and financial health can strengthen the industry’s capacity to navigate future challenges.
- Keywords
-
JEL Classification (Paper profile tab)G20, G22, G23, G28, G29
-
References46
-
Tables2
-
Figures3
-
- Figure 1. Regression analysis – fixed effect
- Figure 2. Regression analysis – random effect GLS
- Figure 3. Hausman test
-
- Table 1. Descriptive characteristics of variables
- Table 2. Correlation matrix
-
- Abdullah, H. (2020). German firms often exhibit disciplined debt management, ensuring that leverage remains within sustainable levels while maximizing shareholder value (Ph.D. Thesis). Near East University, Cyprus.
- Abideen, A. Z., Mohamad, F. B., & Fernando, Y. (2021). Lean simulations in production and operations management – a systematic literature review and bibliometric analysis. Journal of Modelling in Management, 16(2), 623-650.
- Abiola-Adams, O., Azubuike, C., Sule, A. K., & Okon, R. (2025). Strategic liquidity management: Best practices for optimizing cash flows in multinational corporations. Gulf Journal of Advance Business Research, 3(1), 143-156.
- Albakri, M. (2025). Bridging the Digital Transformation Divide Paradox in UK Business Communities. In Perspectives on Digital Transformation in Contemporary Business (pp. 1-24). IGI Global Scientific Publishing.
- Awdeh, A., & Hamadi, H. (2019). Factors hindering economic development: evidence from the MENA countries. International Journal of Emerging Markets, 14(2), 281-299.
- Badwan, N. (2024). Role of supply chain partnership, cross-functional integration, responsiveness and resilience on competitive advantages: empirical evidence from Palestine. The TQM Journal.
- Banerjee, S., Mitra, A., & Mohanti, D. (2023). Leverage and corporate investment – a cross country analysis. Investment Management and Financial Innovations, 20(3), 126.
- Bigger, P., & Webber, S. (2021). Green structural adjustment in the World Bank’s resilient city. Annals of the American Association of Geographers, 111(1), 36-51.
- Blessing, H., & Sakouvogui, G. (2023). Impact of liquidity and solvency ratios on financial performance: a comprehensive analysis. Indonesia Auditing Research Journal, 12(3), 102-115.
- Braun, A., & Haeusle, N. (2024). Digital insurance and InsurTech. In Dionne, G. (Eds.), Handbook of Insurance (Vol. I) (pp. 225-249). Springer.
- Camino-Mogro, S., & Bermúdez-Barrezueta, N. (2019). Determinants of profitability of life and non-life insurance companies: evidence from Ecuador. International Journal of Emerging Markets, 14(5), 831-872.
- Chowdhury, R. H. (2024). The evolution of business operations: unleashing the potential of Artificial Intelligence, Machine Learning, and Blockchain. World Journal of Advanced Research and Reviews, 22(3), 2135-2147.
- Gabhane, D., Varalaxmi, P., Rathod, U., Hamida, A. G. B., & Anand, B. (2023). Digital marketing trends: Analyzing the Evolution of consumer behavior in the online Space. Boletin de Literatura Oral, 10(1), 462-473.
- Gopal, S., Manikandan, K., & Ramachandran, J. (2021). Are there limits to diversification in emerging economies? Distinguishing between firm-level and business group strategies. Journal of Management Studies, 58(6), 1532-1568.
- Hardcopf, R., Liu, G. J., & Shah, R. (2021). Lean production and operational performance: The influence of organizational culture. International Journal of Production Economics, 235, 108060.
- Hasanudin, H. (2024). Strategy Analysis in Managing Company Finances Effectively and Efficiently. Jurnal Ekonomi, 13(02), 1013-1023.
- Hendrawan, S. A., Chatra, A., Iman, N., Hidayatullah, S., & Suprayitno, D. (2024). Digital transformation in MSMEs: Challenges and opportunities in technology management. Jurnal Informasi dan Teknologi, 6(2), 141-149.
- Holley, C., Phelan, L., & Shearing, C. (2020). Criminology and Climate: Insurance, Finance and the Regulation of Harmscapes. Routledge.
- Horvey, S. S., & Odei-Mensah, J. (2025a). Factors influencing underwriting performance of the life and non-life insurance markets in South Africa: exploring for complementarities, nonlinearities, and thresholds. Journal of African Business, 26(1), 164-192.
- Horvey, S. S., & Odei-Mensah, J. (2025b). Re-examining the microeconomic and macroeconomic determinants of nonlife insurers profitability in South Africa: insights from linear and threshold analysis. Journal of Innovation and Entrepreneurship, 14(1), 30.
- Ige-Gbadeyan, O., & Swanepoel, M. J. (2023). Determinants of Operational Efficiency on The Financial Health of Non-Life Insurance Companies in South Africa. Insurance Markets and Companies, 14(1), 121-135.
- Ilyas, A. M., & Rajasekaran, S. (2019). An empirical investigation of efficiency and productivity in the Indian non-life insurance market. Benchmarking: An International Journal, 26(7), 2343-2371.
- Jihadi, M., Vilantika, E., Hashemi, S. M., Arifin, Z., Bachtiar, Y., & Sholichah, F. (2021). The effect of liquidity, leverage, and profitability on firm value: Empirical evidence from Indonesia. The Journal of Asian Finance, Economics and Business, 8(3), 423-431.
- Lestari, R., Windarwati, H. D., & Hariyanti, T. (2025). Building Resilience in Organizations: Navigating Change and Challenges. In Harnessing Happiness and Wisdom for Organizational Well-Being (pp. 151-168). IGI Global Scientific Publishing.
- Levy, B., Hirsch, A., Naidoo, V., & Nxele, M. (2021). South Africa: When strong institutions and massive inequalities collide. Endowment for International Peace, Cape Town: Carnegie.
- Mabusela-Motsosi, B., Myeni, S., & Munapo, E. (2022). Development of base tax liability insurance premium calculator for the South African construction industry—A machine learning approach. In M. S. Manshahia, V. Kharchenko, E. Munapo, J. J. Thomas, & P. Vasant (Eds.), Handbook of Intelligent Computing and Optimization for Sustainable Development (pp. 371-383).
- Mbo, M., & Adjasi, C. (2017). Drivers of organizational performance in state owned enterprises. International Journal of Productivity and Performance Management, 66(3), 405-423.
- Mithani, M. A. (2023). Scaling digital and non-digital business models in foreign markets: The case of financial advice industry in the United States. Journal of World Business, 58(4), 101457.
- Msomi, T. S., & Nyide, C. (2021). Nexus of firm characteristics and financial performance of non-life insurance companies in the Southern African Development Community. Investment Management and Financial Innovations, 18(4), 95.
- Mumani, A. A., Magableh, G. M., & Mistarihi, M. Z. (2021). Decision making process in lean assessment and implementation: a review. Management Review Quarterly, 72, 1089-1128.
- Obuobi, G. P. D., Yamoah, F. A., & Haque, A. U. (2023). Impact of bank’s customer relationship management on customer satisfaction and loyalty of SMEs: the moderating role of advisory services and capacity building. In Yamoah, F. A., & Haque, A. U. (Eds.), Corporate Management Ecosystem in Emerging Economies: Global Perspectives (pp. 185-211). Springer.
- Olawale, A. (2024). Capital adequacy and financial stability: A study of Nigerian banks’ resilience in a volatile economy. GSC Advanced Research and Reviews, 21(1), 001-012.
- Olowokudejo, F. F., & Ajijola, L. A. (2022). An assessment of effect of liquidity management on the return on assets of insurance companies in Nigeria. Nigerian Journal of Risk and Insurance, 12(1), 161-173.
- Ononiwu, M. I., Onwuzulike, O. C., & Shitu, K. (2024). The role of digital business transformation in enhancing organizational agility. World Journal of Advanced Research and Reviews, 23(3), 285-308.
- Osman, C., Twum, F. O., Boateng, P. A., & Owusu, J. (2025). Decision-Making Speed and Organizational Effectiveness among West African Institutions: A Systematic Literature Review. International Journal of Research in Social Science and Humanities (IJRSS), 6(3), 86-99.
- Parikh, A., Kumari, D., Johann, M., & Mladenović, D. (2023). The impact of environmental, social and governance score on shareholder wealth: A new dimension in investment philosophy. Cleaner and Responsible Consumption, 8, 100101.
- Putrevu, J., & Mertzanis, C. (2024). The adoption of digital payments in emerging economies: challenges and policy responses. Digital Policy, Regulation and Governance, 26(5), 476-500.
- Rane, N. L., Paramesha, M., Choudhary, S. P., & Rane, J. (2024). Artificial intelligence, machine learning, and deep learning for advanced business strategies: a review. Partners Universal International Innovation Journal, 2(3), 147-171.
- Reddy, A. S. (2022). Building Resilient Digital Insurance Ecosystems: Guidewire, Cloud, And Cybersecurity Strategies. Esp Journal of Engineering and Technology Advancements, 2(3), 140-153.
- Ritho, B. M., Simiyu, E., & Omagwa, J. (2023). Unravelling the Dynamics: The Effects of Leverage on the Financial Stability of Insurance Firms in Kenya. Journal of Finance and Accounting, 7(4), 42-62.
- Şişu, J. A., Tîrnovanu, A. C., Mujaya, N. J., Ito, S., & Obreja, M.-M. (2024). The Role of Digital Solutions in Enhancing Organizational Efficiency. Revista de Management Comparat International, 25(4), 764-774.
- Siwedza, S. (2024). Analysing enterprise risk management adoption in the South African short-term insurance industry (Master’s Thesis). North-West University (South Africa).
- Smith, S. E. (2021). The characterisation for South African taxation purposes of gains and losses arising from the use of equity financial derivative instruments (Doctoral Thesis). University of Cape Town.
- Volberda, H. W., Khanagha, S., Baden-Fuller, C., Mihalache, O. R., & Birkinshaw, J. (2021). Strategizing in a digital world: Overcoming cognitive barriers, reconfiguring routines and introducing new organizational forms. Long Range Planning, 54(5), 102110.
- Wu, Y., & Huang, S. (2022). The effects of digital finance and financial constraint on financial performance: firm-level evidence from China’s new energy enterprises. Energy Economics, 112, 106158.
- Zinyoro, T., & Aziakpono, M. J. (2024). Performance determinants of non-life insurance firms: a systematic review of the literature. Cogent Business & Management, 11(1), 2345045.