Effect of servant leadership on happiness at work of university teachers: The mediating role of emotional salary


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Undeniably, this new normality brought about by COVID-19 represents an extraordinary challenge for universities, from strengthening infrastructure, technology, and quality of services, to achieving happiness in their collaborators. In response, this study aims to examine the effect of servant leadership on happiness at work, with emotional salary as a moderating variable. The paper adopted a quantitative methodological perspective with a non-experimental design whose study sample consisted of 269 collaborators among teachers and support staff of the Peruvian Union University, Peru. An exploratory factor analysis was performed to determine the latent structure of the constructs, presenting an adequate internal consistency (α > 0.7). On the other hand, the confirmatory factor analysis presented an adequate fit. The results showed a significant effect (β = 0.306; p < 0.001) of servant leadership on emotional salary, as well as a significant effect of emotional salary on happiness at work (β = 0.724; p < 0.001). This study provides a valuable perspective for universities seeking to improve the happiness of their employees in the context of the new normal. It emphasizes the importance of servant leadership and emotional salary to achieve this goal. By implementing these strategies, universities can increase employee satisfaction and improve the quality of their services and the student experience.

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    • Figure 1. Theoretical model
    • Figure 2. Final structural model
    • Table 1. Socio-demographic profile of respondents
    • Table 2. Exploratory factor analysis of the instruments
    • Table 3. Absolute fit indices of the model
    • Table 4. Research hypotheses testing
    • Conceptualization
      Viancy Gonzales-Macedo, Flor Diaz-Saurin
    • Project administration
      Viancy Gonzales-Macedo
    • Resources
      Viancy Gonzales-Macedo, Flor Diaz-Saurin
    • Software
      Viancy Gonzales-Macedo
    • Supervision
      Viancy Gonzales-Macedo
    • Writing – original draft
      Viancy Gonzales-Macedo, Maria Flores-Lozano, Flor Diaz-Saurin
    • Writing – review & editing
      Viancy Gonzales-Macedo, Maria Flores-Lozano, Flor Diaz-Saurin, Jose Joel Cruz-Tarrillo
    • Validation
      Maria Flores-Lozano
    • Visualization
      Maria Flores-Lozano
    • Methodology
      Flor Diaz-Saurin, Jose Joel Cruz-Tarrillo
    • Data curation
      Jose Joel Cruz-Tarrillo
    • Formal Analysis
      Jose Joel Cruz-Tarrillo
    • Investigation
      Jose Joel Cruz-Tarrillo