Investigating factors affecting project performance moderated by project governance

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The purpose of this study is to empirically examine the impact of total quality management, institutional pressure, and organizational citizenship behavior on project performance moderated by project governance in ongoing construction projects. Empirical data were collected from 162 respondents engaged in ongoing construction projects in Oman using a self-administered questionnaire. The partial least square structural equation modeling (PLS-SEM) technique was used to analyze the data. The findings show that TQM significantly impacts project performance. In contrast, organizational citizenship behavior did not mediate between total quality management and project performance. Project governance partially moderated the impact of total quality management on project performance. This study offers practical implications for the construction industry that wants to improve its project performance. This paper recognizes the significance of TQM practices by developing an industry-wide culture of successful project performance. It is vital to support the ongoing efforts of the project managers to promote and apply quality management principles, particularly in the construction industry.

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    • Figure 1. Re-specified model
    • Table 1. Previous studies on TQM, OCB, and performance
    • Table 2. Demographic profile of the respondents
    • Table 3. Reliability results
    • Table 4. Discriminant validity using heterotrait-monotrait ratio (HTMT)
    • Table 5. Fornell-Larcker criterion
    • Table 6. The overall effect of exogenous constructs on endogenous constructs
    • Table 7. Moderating effect of project governance
    • Conceptualization
      Wafa Rashid Alalyani, Chia Kuang Lee
    • Data curation
      Wafa Rashid Alalyani, Chia Kuang Lee
    • Formal Analysis
      Wafa Rashid Alalyani
    • Investigation
      Wafa Rashid Alalyani, Chia Kuang Lee
    • Methodology
      Wafa Rashid Alalyani, Chia Kuang Lee
    • Project administration
      Wafa Rashid Alalyani
    • Resources
      Wafa Rashid Alalyani, Chia Kuang Lee
    • Software
      Wafa Rashid Alalyani
    • Validation
      Wafa Rashid Alalyani, Chia Kuang Lee
    • Visualization
      Wafa Rashid Alalyani, Chia Kuang Lee
    • Writing – original draft
      Wafa Rashid Alalyani, Chia Kuang Lee
    • Supervision
      Chia Kuang Lee
    • Writing – review & editing
      Chia Kuang Lee
    • Funding acquisition
      Chia Kuang Lee