Burnout, inter-role conflicts, and job performance among bankers who have children during social isolation

  • Received November 12, 2021;
    Accepted December 9, 2021;
    Published December 14, 2021
  • Author(s)
  • DOI
    http://dx.doi.org/10.21511/bbs.16(4).2021.12
  • Article Info
    Volume 16 2021 , Issue #4, pp. 137-148
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Social isolation is a globally accepted policy of governments worldwide to halt the rapid spread of coronavirus in the community. As a result, all banks must be closed, and bank officers must work from home through the Internet instead of at their offices. Hence, stressors and conflicts wreak havoc on bank officers’ mental health and work productivity. This study focused on determining the influence of burnout and inter-role conflicts on the working performance of bankers who have got children. An online structured questionnaire was utilized to survey 326 bankers throughout the nation. The PLS-SEM and Smart PLS were adopted to analyze and test hypotheses. The findings corroborated the harmful effects of burnout and inter-role conflicts on the job performance of bankers who have got children. Three variables were determined to positively affect burnout, such as occupational stress, parenting stress, and inter-role conflicts, whereas the role ambiguity and role overload sparked the inter-role conflicts of bankers. This study recommended four practical suggestions for both bankers and banks’ policymakers, including: achieving work-family balance is a challenging task; the need to implement more robust organizational support policies to remove the burden and job-stressors; the administrative workload should be reduced and cut off; and bankers individually should get familiar with saying “No” to the unimportant and taking care of themselves during pandemic isolation.

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    • Figure 1. Research model
    • Figure 2. PLS-SEM results
    • Table 1. Demographical analysis of the respondents
    • Table 2. Analysis of the internal consistency reliability and the convergent validity
    • Table 3. Fornell-Larcker criterion
    • Table 4. R2, Q2, and SRMR
    • Table 5. Hypotheses testing results
    • Conceptualization
      Hai Ninh Nguyen
    • Data curation
      Hai Ninh Nguyen
    • Formal Analysis
      Hai Ninh Nguyen
    • Funding acquisition
      Hai Ninh Nguyen
    • Investigation
      Hai Ninh Nguyen
    • Methodology
      Hai Ninh Nguyen
    • Project administration
      Hai Ninh Nguyen
    • Resources
      Hai Ninh Nguyen
    • Writing – original draft
      Hai Ninh Nguyen
    • Writing – review & editing
      Hai Ninh Nguyen