A mixed-methods study on the influence of quality of work life on commitment and performance
-
DOIhttp://dx.doi.org/10.21511/ppm.20(2).2022.27
-
Article InfoVolume 20 2022, Issue #2, pp. 321-334
- Cited by
- 868 Views
-
504 Downloads
This work is licensed under a
Creative Commons Attribution 4.0 International License
Academic institutions are distinguished entities that perform pivotal functions to promote education and research. Faculty are involved in these aspects by contributing their best efforts to achieve goals. Thus, they are the most important organizational resources. The study aimed to investigate the quality of work life of state university faculty. Moreover, it intended to contribute new knowledge by identifying its influence on commitment and performance using Explanatory Sequential Mixed Methods. There are studies on quality of work life (QWL) in higher academic institutions with different components. However, this will be the first in education using the thirteen (13) factors of QWL of the 21st century. There is a sample of two hundred fifteen (n = 215) respondents and twenty participants from the state university in the province of Rizal, Philippines. Numerical data were treated with mean and Pearson’s r, while thematization is used to analyze qualitative data. Rewards and recognition have been commendable (M = 4.37); however, sustainable safety and health programs are aspired (M = 3.38). People feel empowered, but the excessive number of teaching loads was noticed, and the incentivization of those with the additional designation. The study found influence of quality of work life on commitment (r = .583, p < .01). QWL is considered multi-faceted, and evidently, many elements do not directly influence performance, having a very weak positive correlation (r = .079, p < .01). These results are deemed significant to continuously improve the welfare of employees. Hence, commitment and performance will be intensified.
Acknowledgment
The author is indebted to the President of the University of Rizal System, Philippines, and Vice President for Research, Development, Extension, and Production for the support given to publishing this paper.
- Keywords
-
JEL Classification (Paper profile tab)J24, J28, I31
-
References55
-
Tables8
-
Figures1
-
- Figure 1. Sequential explanatory design on the influence of quality of work life on commitment and performance
-
- Table 1. Joint display of the integration of quantitative and qualitative results of faculty quality of work life with meta inferences
- Table 2. Joint display of the integration of quantitative and qualitative results of correlation of quality of work life and commitment with meta inferences
- Table 3. Joint display of the integration of quantitative and qualitative results of correlation of quality of work life and performance with meta inferences
- Table A1. Cronbach’s alpha value of research factors
- Table A2. Trustworthiness of qualitative research
- Table A3. Status of quality of work-life
- Table A4. Correlation between quality of work life and employee commitment
- Table A5. Correlation between quality of work life and job performance
-
- Aberdeen Group. (2013). The Power of Employee Recognition. A Harte-Hanks Company.
- Abrahamyan, L., Mirzoyan, T., & Lopez-Santos, F. (2014). An investigation into the relationship between the commitment of employees and their performance. A study within the Information and Communications Technology industry (Master’s Thesis). Blekinge Institute of Technology.
- Afroz, S. (2017). Quality of Work Life: A Conceptual Model. Advances in Economics and Business Management, 4(8), 570-578.
- Aldana, S. (2022, March 24). The 7 Best Reasons to have a Wellness Program: Benefits of Wellness 2022. WellSteps.
- Alzalabani, A. (2017). A Study on Perception of Quality of Work Life and Job Satisfaction: Evidence from Saudi Arabia. Arabian Journal of Business and Management Review, 7(2), 1-9.
- Amish, & Singh, A. (2021). The Mediating Role of Positive Psychological Capital in Quality of Work Life-Employees: Performance Relationship: Empirical Evidence from Indian Organizations. American Research Journal of Humanities and Social Sciences, 7(1), 1-10.
- Arif, S., & Ilyas, M. (2013). Quality of work-life model for teachers of private universities in Pakistan. Quality Assurance in Education, 21(3), 282-298.
- Ashwini, J., & Anand, D. (2014). Quality of Work Life Evaluation among Service Sector Employees. IOSR Journal of Business and Management, 16(9), 1-12.
- Bagtasos, M. (2011). Quality of Work Life: A Review of Literature. DLSU Business and Economics Review, 20(2), 1-8.
- Beloor, V., Nanjundeswaraswamy, T., & Swamy, D. (2017). Employee Commitment and Quality of Work Life – A Literature Review. The International Journal of Indian Psychology, 4(2), 2349-3429.
- Burton, J. (2010). WHO Healthy Workplace Framework and Model: Background and Supporting Literature and Practices (93 p.). World Health Organization.
- Cai, L., Shumaila, N., Muhammad, A., Basil, K., & Majid, M. (2019). An empirical investigation on the relationship between a high-performance work system and employee performance: measuring a mediation model through partial least squares–structural equation modeling. Psychology Research and Behavior Management, 12, 397-416.
- Canoy, L. (2020). Quality of Work Life of Teachers in Public Secondary School Teachers. SMCC Higher Education Research Journal, 7(1), 15-27.
- Creswell, J. (2011). Educational research. New Delhi: PHI Learning Private Limited.
- Creswell, J., & Creswell, J. (2018). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (5th ed.). Thousand Oaks: SAGE Publications, Inc.
- Creswell, J., & Plano, C. (2018). Designing and Conducting Mixed Methods Research (3rd ed.). Thousand Oaks: SAGE Publications, Inc.
- Farid, H., Izadi, Z., Ismail, I. A., & Alipour, F. (2015). The relationship between quality of work life and organizational commitment among lecturers in a Malaysian public research university. The Social Science Journal, 52(1), 54-61.
- Farjad, H., & Varnous, S. (2013). Study of Relationship of Quality of Work Life (QWL) and Organizational Commitment. Interdisciplinary Journal of Contemporary Research in Business, 4(9), 449-456.
- Fetters, M., Curry, L., & Creswell, J. (2013). Achieving integration in mixed methods designs-principles and practices. Health Services Research, 48(6pt2), 2134-2156.
- Freitas, A., & Paredes, J. (2018). Understanding the faculty perspectives influencing their innovative practices in MOOCs/SPOCs: a case study. International Journal of Educational Technology in Higher Education, 15, 5.
- Ghaffari, S., Shah, F., Burgoyne, J., Nazri, M., & Salleh, J. (2017). The Influence of Motivation on Job Performance: A Case Study at Universiti Teknologi Malaysia. Australian Journal of Basic and Applied Sciences, 11(4), 92-99.
- Hackman, J., & Oldham, G. (1975). Development of the Job Diagnostic Survey. Journal of Applied Psychology, 60(2), 159-170.
- Hadi, F., Izadi, Z., Ismail, I., & Alipour, F. (2015). Relationship between Quality of work-life and organizational commitment among lecturers in a Malaysian public research university. The Social Science Journal, 52(1), 54-61.
- Hanaysha, J. (2015). Testing the Effects of Employee Empowerment, Teamwork, and Employee Training on Employee Productivity in Higher Education Sector. International Journal of Learning & Development, 6(1), 164-178.
- Haynes-Brown, T., & Fetters, M. (2021). Using Joint Display as an Analytic Process: An Illustration Using Bar Graphs Joint Displays from a Mixed Methods Study of How Beliefs Shape Secondary School Teachers’ Use of Technology. International Journal of Qualitative Methods, 20, 1-14.
- Herzberg, F., Mausner, B., & Synderman, B. (1959). The motivation to work. New York: Wiley.
- Hian, C., & Einstein, W. (1990). Quality of work life (QWL): What can unions do? SAM. Advanced Management Journal, 55(2), 17-22.
- Jacob, S., & Ferguson, S. (2012). Writing interview protocols and conducting interviews: Tips for students new to the field of qualitative research. The Qualitative Report, 17(42), 1-10.
- Johari, J., Tan, Y., & Zulkarnain, Z. (2018). Autonomy, workload, work-life balance, and job performance among teachers. International Journal of Educational Management, 32(1), 107-120.
- Kaur, K. (2016). Impact of Quality of work life on overall job satisfaction level and motivational level: a study of government universities in Punjab. Pacific Business Review International, 8(8), 125-140.
- Korstjens, I., & Moser, A. (2018). Series: Practical guidance to qualitative research. Part 4: Trustworthiness and publishing. European Journal of General Practice, 24(1), 120-124.
- Levine, M., Taylor, J., & Davis, L. (1984). Defining Quality of Working Life. Human Relations, 37(1), 81-104.
- Lucero-Prisno, D. (2021). University Excellence Through Research: Revisiting Concepts and Understanding New Approaches. Asia Pacific Consortium of Researchers and Educators.
- Martel, J., & Dupuis, G. (2006). Quality of Work Life: Theoretical and Methodological Problems, and Presentation of New Model and Measuring Instrument. Social Indicators Research, 77, 333-368.
- Mat Saimin, D., Mohd Balwi, M., Thukiman, K., Abdull Rahman, R., & Rashid, A. (2020). The Relationship Between Quality Work Life (QWL) And Organizational Commitment (OC) Among Teachers in Primary School. Jurnal Kemanusiaan, 18(2), 155-164.
- Mayo, E. (1960). The Human Problems of an Industrial Civilisation. New York: Viking Press.
- Mirkamalia, A., & Thani, F. (2011). A Study on the Quality of Work Life (QWL) among faculty members of University of Tehran (UT) and Sharif University of Technology (SUT). Procedia – Social and Behavioral Sciences, 29, 179-187.
- Moscardini, A., Strachan, R., & Vlasova, T. (2022). The role of universities in modern society. Studies in Higher Education, 47(4), 812-830.
- Mowday, R., Steers, R., & Porter, L. (1979). The measurement of organizational commitment. Journal of Vocational Behavior, 14(2), 224-247.
- Naz, S., Mas, K., & Murad, M. (2019). An empirical investigation on the relationship between a high-performance work system and employee performance: measuring a mediation model through partial least squares–structural equation modeling. Psychology Research and Behavior Management, 12, 397-416.
- Nelson, B. (2016). You get what you reward: A research-based approach to employee recognition. In M. Grawitch & D. Ballard (Eds.), The psychologically healthy workplace: Building a win-win environment for organizations and employees (pp. 157-179). American Psychological Association.
- Odeku, O., & Odeku, O. (2015). Importance of the Welfare Facilities in the Workplace: Issues in Perspectives. Socioeconomica, 4(7), 23-34.
- OECD. (2019). OECD Compendium of Productivity Indicators (152 p.). Paris: OECD.
- Oginni, B., & Segun, A. (2013). The Workers’ Rights in Nigeria: Myth or Reality? International Journal of Business and Management Invention, 2(1), 100-104.
- Patro, C. (2015). A Study on the Impact of Faculty QWL on Quality of Education in Academic Institutions. International Journal of Knowledge Society Research (IJKSR), 6(1), 1-16.
- Saidykhan, L., & Ceesay, L. (2020). Quality of Work-Life among Employees of University of The Gambia. Archives of Business Research, 8(3), 230-248.
- Shmailan, A. (2016). The relationship between job satisfaction, job performance and employee engagement: An explorative study. Issues in Business Management and Economics, 4(1), 1-8.
- Srivastava, S., & Kanpu, R. (2014). A Study on Quality of Work Life: Key Elements & Its Implications. IOSR Journal of Business and Management, 16(3), 54-59.
- Suyantiningsih, T., Haryono, S., & Zami, A. (2018). Effects of Quality of Work Life (QWL) and Organizational Citizenship Behaviour (OCB) on Job Performance Among Community Health Centre Paramedics in Bekasi City, Indonesia. Journal of Economics and Sustainable Development, 9(6), 54-65.
- Swamy, D., Nanjundeswaraswamy, T., & Rashmi, S. (2015). Quality of Work Life: Scale Development and Validation. International Journal of Caring Sciences, 8(2), 281-300.
- Taylor, F.W. (1911). The Principles of Scientific Management. New York and London: Harper & Brothers.
- Taylor, J. (1978). An empirical examination of the dimensions of quality of working life. Omega, 6(2), 153-160.
- Walton, R. (1973). Quality of Work Life: What Is It? Sloan Management Review, 15(1), 11-21.
- Walton, R. (1975). Criteria for Quality of work life. In L. Davis & A. Cherns (Eds.), Quality of working life: problems, projects, and the state of the art (pp. 91-104). New York: The Free Press.
- Westley, W. (1979). Problems and Solutions in the Quality of Working Life. Human Relations, 32(2), 113-123.