Impact of work-family conflict on job satisfaction and job stress: Mediation model from Indonesia


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This paper analyzes the impact of work-family conflict on employees’ job satisfaction and job stress and determines how organizational commitment and social support reduce job satisfaction and job stress. The study employed a questionnaire to collect the data from 382 Islamic bank employees in Indonesia. After the data were collected, it was calculated using SEM-PLS. The results showed that work-family conflict was a significant predictor of job satisfaction and job stress. Furthermore, social support mediates the influence of work-family conflict on job stress. However, organizational commitment is not able to mediate the two variables. Practically, the results of this study indicate that bank employees have high work stress due to role conflicts that occur in their families. In addition, one of the causes of role conflicts is the government’s policy to work from home during the pandemic. Furthermore, social support can mediate the relationship between work-family conflict and job stress, meaning that social support can help employees reduce job stress due to role conflicts in their families. Therefore, companies must pay attention to the psychological condition of employees before giving assignments.

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    • Figure 1. Final model
    • Table 1. Correlation among construct
    • Table 2. Validity and reliability result
    • Table 3. R Square
    • Conceptualization
      Siswanto, Masyhuri, Nur Hidayati
    • Data curation
      Siswanto, Masyhuri
    • Formal Analysis
    • Investigation
      Siswanto, Masyhuri, Rifki Hanif
    • Methodology
      Siswanto, Masyhuri
    • Project administration
      Siswanto, Nur Hidayati, Muhtadi Ridwan
    • Supervision
      Siswanto, Muhtadi Ridwan
    • Visualization
      Siswanto, Masyhuri, Nur Hidayati, Muhtadi Ridwan, Rifki Hanif
    • Writing – original draft
      Siswanto, Masyhuri
    • Writing – review & editing
      Siswanto, Nur Hidayati, Rifki Hanif
    • Validation
      Masyhuri, Muhtadi Ridwan
    • Funding acquisition
      Nur Hidayati, Rifki Hanif
    • Resources
      Muhtadi Ridwan, Rifki Hanif