Burnout in hostels: How it shapes workers’ perceptions of human resources practices

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There are scarce results on burnout in such organizations as hostels and how it influences workers’ perceptions of their companies. Therefore, this study aims to analyze burnout of hostel workers and assess how it influences their perceptions of the type of leadership, the kind of support, the existence of feedback sessions, the organizational climate, and the quality of T&D programs. Data were collected from 96 employees of Portuguese hostels; existing validated measures were adapted from relevant literature. A pilot test was conducted to ensure the accuracy of the measures according to the target population. A PLS analysis of survey data provided the following results. Burnout plays a negative role in employees’ overall acknowledgment of the organization and their sense of satisfaction and loyalty toward it. Specifically, the most substantial negative effects of burnout were on feedback quality, manager support, and organizational climate (β = –0.557; –0.549; –0.542, p < 0.001, respectively). Furthermore, the indirect and negative effect of burnout on employee loyalty and employee satisfaction was also verified (β = –0.415; –0.418, p < 0.001, respectively). Therefore, managers can elaborate well-designed and applied practices based on these factors. Finally, this paper also discusses future research recommendations.

Acknowledgment
This study was financially supported by the research unit on Governance, Competitiveness and Public Policy (UIDB/04058/2020) + (UIDP/04058/2020), funded by national funds through FCT – Fundação para a Ciência e a Tecnologia.

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    • Figure 1. Conceptual model
    • Table 1. Composite reliability, average variance extracted, correlations, and discriminant validity
    • Table 2. Structural model assessment
    • Table 3. Bootstrap results for indirect effects
    • Conceptualization
      Magda Estevez Santos, Álvaro Dias
    • Data curation
      Magda Estevez Santos, Álvaro Dias
    • Investigation
      Magda Estevez Santos
    • Methodology
      Magda Estevez Santos
    • Validation
      Magda Estevez Santos, Mafalda Patuleia
    • Visualization
      Magda Estevez Santos, Álvaro Dias, Mafalda Patuleia
    • Writing – original draft
      Magda Estevez Santos, Mafalda Patuleia
    • Formal Analysis
      Álvaro Dias
    • Software
      Álvaro Dias
    • Supervision
      Álvaro Dias
    • Funding acquisition
      Mafalda Patuleia
    • Resources
      Mafalda Patuleia
    • Writing – review & editing
      Mafalda Patuleia