Flexible work arrangement and work-related outcomes during the Covid-19 pandemic: Evidence from local governments in Indonesia

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The Covid-19 outbreak has forced various organizations to adjust work designs to comply with health protocols. Flexible work arrangement is a model that is widely used, including flextime and work from home. This study analyzes the impact of flexible work arrangements on affective commitment, job satisfaction, organizational citizenship behavior, and work engagement, which lead to employee happiness. A total of 405 respondents who work in local governments in Indonesia participated in an online survey using the snowball sampling technique. Data were analyzed using partial least squares. This study found a significant effect of flexible work arrangements on affective commitment and organizational citizenship behavior. It means that employees perceive a flexible work arrangement policy as an organizational effort to protect employees from Covid-19. Thus, it makes employees showing their affective commitment and willingness to have organizational citizenship behavior. In addition, job satisfaction, organizational citizenship behavior, and work engagement have been shown to affect employee happiness. This finding has implications for leaders to develop flexible work arrangements as alternative work designs, especially during times of crises such as a pandemic. Further research recommendations are emphasized to examine other flexible work arrangements according to contextual needs.

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    • Figure 1. Proposed model
    • Figure 2. Structural model
    • Table 1. Descriptive statistics and correlation among variables
    • Table 2. Measurement model
    • Table 3. Fornell-Larcker criterion
    • Table 4. Hypotheses testing
    • Conceptualization
      Sinto Sunaryo, Hunik Sri Runing Sawitri, Joko Suyono, Lilik Wahyudi
    • Formal Analysis
      Sinto Sunaryo, Joko Suyono
    • Methodology
      Sinto Sunaryo, Hunik Sri Runing Sawitri
    • Resources
      Sinto Sunaryo, Hunik Sri Runing Sawitri, Joko Suyono, Lilik Wahyudi, Sarwoto
    • Supervision
      Sinto Sunaryo
    • Writing – original draft
      Sinto Sunaryo
    • Writing – review & editing
      Hunik Sri Runing Sawitri
    • Investigation
      Joko Suyono
    • Software
      Lilik Wahyudi
    • Validation
      Lilik Wahyudi
    • Data curation
      Sarwoto
    • Project administration
      Sarwoto
    • Visualization
      Sarwoto