Emotional intelligence in leadership: Its role in fostering employee engagement in Palestine’s ICT sector

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This paper aims to explore the nexus between leadership emotional intelligence and employee engagement within Palestine’s information and communication technology sector. It seeks to fill a research gap by highlighting the impact of leaders’ emotional intelligence on fostering a committed workforce. The study used a quantitative approach and a descriptive research design. Its target population was 5,281 full-time employees in Palestine’s ICT sector, and 328 employees were sampled through probability multistage random sampling. The sample was split into groups based on job types and companies with more than 50 employees. The study’s findings corroborate the hypothesized positive effect, with statistical analysis revealing that emotional intelligence directly influences employee engagement levels within the ICT context (Beta = 0.302; P-value = 0.000). Although highlighted as a crucial element, emotional intelligence is designated as only part of a complex engagement equation that requires further investigation into additional contributing factors, such as different dimensions of emotional processing.

Acknowledgment
The authors express their gratitude to Gulf University for the significant financial resources that facilitated the publication of this work.

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    • Figure 1. Conceptual framework
    • Figure 2. Hypothesized link between employee engagement and emotional intelligence
    • Table 1. Employee engagement items
    • Table 2. Emotional intelligence items
    • Table 3. KMO and Bartlett’s test for emotional intelligence construct
    • Table 4. Reliability analysis for emotional intelligence components
    • Table 5. KMO and Bartlett’s test for employee engagement construct
    • Table 6. Reliability analysis for employee engagement components
    • Table 7. Path analysis
    • Conceptualization
      Marwan Milhem, Mohannad Moufeed Ayyash, Ali Ateeq, Mohammed Alzoraiki
    • Data curation
      Marwan Milhem, Mohannad Moufeed Ayyash, Ali Ateeq
    • Formal Analysis
      Marwan Milhem, Mohannad Moufeed Ayyash, Ali Ateeq, Mohammed Alzoraiki
    • Funding acquisition
      Marwan Milhem, Mohannad Moufeed Ayyash, Mohammed Alzoraiki
    • Methodology
      Marwan Milhem, Qadri Alzaghal, Mohammed Alzoraiki
    • Project administration
      Marwan Milhem, Mohannad Moufeed Ayyash, Qadri Alzaghal, Mohammed Alzoraiki
    • Supervision
      Marwan Milhem, Qadri Alzaghal
    • Visualization
      Marwan Milhem, Ali Ateeq
    • Writing – original draft
      Marwan Milhem, Ali Ateeq, Mohammed Alzoraiki
    • Writing – review & editing
      Marwan Milhem, Mohannad Moufeed Ayyash, Qadri Alzaghal
    • Resources
      Mohannad Moufeed Ayyash, Ali Ateeq, Qadri Alzaghal
    • Validation
      Mohannad Moufeed Ayyash, Mohammed Alzoraiki
    • Investigation
      Ali Ateeq
    • Software
      Mohammed Alzoraiki