Strategic enablers: Unveiling crucial drivers for managerial adoption of electronic resources planning

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The rapid growth of the information technology industry has spurred corporate process digitalization. This study aims to examine how the Unified Theory of Acceptance and Use of Technology’s (UTAUT) major tenets – performance expectancy and effort expectancy – and trust affect managers’ acceptance of new e-fulfillment services. This study also considers Hofstede’s cultural dimension of long-term orientation as the major variable influencing management’s acceptance of the new fulfillment platform. This study employed a quantitative research methodology with a simple random sampling of 248 Indonesian Logistic Association members from various industries. The research finding shows that only effort expectancy does not significantly affect managers’ e-fulfillment platform usage. Both effort expectancy and performance expectancy have a significant impact on employee trust in using the new technology. In addition, performance expectancy, customer trust, and long-term orientation positively affect the managerial adoption of e-fulfillment services. The study also shows a full mediation effect of customer trust in the relationship of effort expectancy to managerial adoption and a partial mediation effect in the influence of performance expectancy into managerial adoption of electronic resources planning with trust as a mediating variable.

Acknowledgment
This study is conducted with the support from the Ministry of Education, Culture, Research, with the Contract No. 1170/LL3/AL.04/2023; 0059-RD-LPPM-UMN/P-JD/V/2023.

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    • Figure 1. Research model
    • Table 1. Respondent demographics
    • Table 2. Measurement model
    • Table 3. Fornell-Larcker criteria
    • Table 4. HTMT matrix result
    • Table 5. Path coefficient (Direct effect)
    • Table 6. Analysis of the mediation effect
    • Conceptualization
      Florentina Kurniasari, Elissa Dwi Lestari
    • Formal Analysis
      Florentina Kurniasari, Elissa Dwi Lestari
    • Funding acquisition
      Florentina Kurniasari
    • Investigation
      Florentina Kurniasari, Elissa Dwi Lestari
    • Project administration
      Florentina Kurniasari
    • Resources
      Florentina Kurniasari
    • Validation
      Florentina Kurniasari
    • Writing – original draft
      Florentina Kurniasari, Elissa Dwi Lestari
    • Writing – review & editing
      Florentina Kurniasari, Elissa Dwi Lestari
    • Data curation
      Elissa Dwi Lestari
    • Methodology
      Elissa Dwi Lestari
    • Software
      Elissa Dwi Lestari
    • Supervision
      Elissa Dwi Lestari